Technical Coordinator

Company Description

Pure Silver Creative offers a comprehensive range of services designed to support small businesses in managing and growing their online presence. Our services include website design and maintenance, search optimization, social marketing, and advertising, text marketing, design services, Google advertising, email marketing, reputation management, and local listings. We bring our firsthand experience as small business owners to provide practical and affordable solutions tailored to client needs.

Role Description

This is a full-time role for a Technical Coordinator, based on-site in Tampa, FL. The Technical Coordinator will be responsible for providing technical support, managing projects, and ensuring excellent customer service. Daily tasks include assisting clients with technical issues, coordinating with team members to achieve project goals, and maintaining clear communication with clients to ensure their needs are met.

Qualifications

• Possess strong Analytical Skills and Project Management experience
• Excellent Communication skills and ability to provide top-notch Customer Service
• Proficiency in Technical Support functions
• Ability to work independently and collaboratively in a team environment
• Bachelor's degree in Information Technology, Computer Science, or a related field is a plus
• Experience in the digital marketing or IT sector is beneficial

 Responsibilities 

• Support client onboarding by gathering information, preparing documentation, and assisting in kickoff meetings 
• Serve as a point of contact for client inquiries and communicate client needs to internal teams 
• Participate in sales calls and internal meetings to help assess project scope and relay requirements 
• Track project progress and provide regular status updates to clients and internal stakeholders 
• Help maintain accurate documentation, project records, and communication logs 
• Facilitate smooth handoffs between marketing and web teams 
• Proactively organize, prioritize, and manage assigned tasks and schedules 
• Continue to learn about the digital marketing and web industry, and stay up to date on best practices 

Requirements 

• Strong verbal and written communication skills 
• Comfortable in client-facing and collaborative environments 
• Highly organized and detail-oriented 
• Ability to take direction and also work independently 
• Friendly, professional attitude and a desire to grow with our company 
• Basic familiarity with digital technology and project coordination concepts 

Preferred Skills & Knowledge 

• Exposure to digital marketing tools (e.g., Google Analytics, Search Console, SEMrush) 
• Experience with CRM or project management systems 
• Understanding of agency or marketing workflows 
• Awareness of how websites support marketing goals (no hands-on development required) 

Schedule 

• In-office Monday–Thursday 9am–5pm (Tampa, FL) 
• Remote work on Fridays 9am–5pm 

Compensation Range: $48,000 - $56,000. Health Insurance Included