Veterinary Receptionist

Receptionist – Veterinary Front Desk

Pure Paws Veterinary Care of Clinton Hill is hiring a full-time Customer Service Professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it's about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $20.00-$22.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position with a consistent weekly schedule: Tuesday 8:30 AM – 5:30 PM, Wednesday 8:30 AM – 7:30 PM, Thursday 8:30 AM – 7:30 PM, and Friday 8:30 AM – 5:30 PM.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional and positive demeanor

About Pure Paws Veterinary Care of Clinton Hill

Pure Paws Veterinary Care of Clinton Hill is a modern, full-service animal hospital proudly serving the Brooklyn community. We offer personalized, high-quality care through comprehensive wellness services, dentistry, advanced diagnostics, and surgery. Our team takes a whole-pet approach, creating customized care plans to support each pet's health and happiness.