Retail Associate

Job Purpose:

A highly-motivated “people-person” to support the daily operations of the Provisioning Center facility including; direct patient and caregiver sales, cash handling processes, inventory management, customer service, regulatory compliance, patient communication, patient education and orientation, patient information management, and all steps necessary to maintain compliance with state law/regulations. Serve as the primary point of contact with facility customers and outwardly represent the organization’s values. The Sales Associate position reports directly to the Assistant Manager and Store Manager.

Duties:

• Adhere to all policies, process, procedures, roles, and responsibilities.

• Maintain a clean, sanitary and organized work environment.
• Must comply with HIPAA guidelines.
• Work with marketing team to increase sales and patient volumes.
• Communicate patient complaints, issues, etc. to management personnel.
• Communicate marketing, sales, and promotional opportunities and benefits to facility customers.
• Provide marketing, social media, and educational content recommendations to management.
• Secure and organize all patient files and assure new patient orientations are fully completed.
• Comply with company cash handling polices.
• Serve as primary contact at the facility to educate patients on medical marihuana medicinal properties and selection of proper genetics or products per the patient’s desired effect or per specific medical ailment.
• Manage POS and state Metrc database transnational entries.
• Assist management with verifying the receipt of new supplies and equipment, etc.
• Assist management in daily perpetual inventory system (BioTrackTHC POS).
• Maintain a culture of high quality customer service and patient communication.
• Execute customer service and quality surveys as assigned by management.
• Daily compliance with provisioning center policies including but not limited to; state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, and work schedules.
• Comply with all HR policies including confidentiality and non-disclosure.
• Assist with facility maintenance and troubleshooting as necessary including phone, utilities, technology, maintenance, repairs, stock and supplies. Notify management about operational issues (e.g. HVAC, security systems, plumbing, technology, etc.).
• Contribute to team environment and company advancement per strategic direction set by management.
• Notify manager about any customer or product concerns.
• Participate in company charitable or community events.

Skills/qualifications:

• High School Diploma or GED equivalent required.
• Customer service and retail experience highly valued.
• Demonstrate compassion, empathy, and patience with facility customers and co-workers.
• Strong problem solving, communication and organizational skills, anticipatory thinking, calculating, multi-tasking, attention to details, conflict resolution, teamwork, and professionalism, accountability, and proactive active behavior.
• Your success and happiness in this position will require positive behavior, a cooperative nature, and self-motivation.
• Knowledge of medical marijuana and ability to learn and expand knowledge base.
• Reporting and information management skills, Microsoft Office skills, process management, professionalism, team problem solving, inventory control, medical marijuana policy and law, and verbal communication.
• Physical aptitude and health necessary to perform manual labor tasks required for the proper management of dispensary / center.
• Computer proficiency with the capability of learning new software.
• Accountability and proactive behavior.
• High integrity and honesty.

Other Job Requirements:

• Must have reliable transportation.
• Must be a Michigan resident.
• Minimum 21-years of age.
• Pass extensive criminal and background check.
• Moral character requirements as specified by Company and in accordance with the Michigan Medical Marijuana Licensing Act, section 405.

Pay: $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Work Location: In person

Salary : $15