Mortgage Call Center Representative

Pure One Mortgage is hiring a Mortgage Call Center Representative to join our team in Burton.

This is a phone-based sales and customer service position. You will spend most of your day talking with potential customers, learning what they are looking to do, and connecting interested customers with one of our licensed Loan Officers.

You do not need mortgage experience to apply. We can teach you the mortgage side of the business. What we are looking for is someone who is comfortable talking to people, willing to learn, and able to stay motivated throughout the day.

What you'll be doing

• Making outbound calls to potential mortgage customers
• Speaking with people about buying a home, refinancing, or other mortgage needs
• Asking a few basic questions to understand their situation
• Connecting interested and qualified customers with a licensed Loan Officer
• Updating customer notes and information in our system
• Following our call process and company guidelines
• Working toward daily and weekly activity goals
• Learning our products, processes, and the mortgage business as you go

You will not be responsible for originating or structuring mortgage loans. Once a customer is ready to move forward, you will transfer them to a licensed Loan Officer who handles the application and loan process.

Who we're looking for

This job is a good fit for someone who:

• Is comfortable spending a large part of the day on the phone
• Communicates well and can hold a natural conversation
• Doesn't get discouraged by rejection
• Is dependable and shows up ready to work
• Takes coaching well
• Wants to improve and make more money based on performance
• Has an interest in sales, finance, mortgages, banking, or real estate

Sales, call center, or customer service experience is helpful, but it is not required.

Pay

This position includes hourly pay plus commission for closed loans that come from customers you helped connect with our Loan Officers.

Expected total annual compensation is approximately $50,000-$75,000, depending on performance and commissions earned.

Career Growth Opportunities

For someone who wants to make a career out of the mortgage industry, there is room to move up.

Strong performers will have the opportunity to enter our Loan Officer training program within their first thirty, sixty, and ninety days.

You do not have to become a Loan Officer to stay with us. If you like this position and perform well, you can continue working and growing in this role.

If you do not wish to move into a Loan Officer position, you will still gain an incredible amount of real estate knowledge and have opportunities to move into a Loan Officer Assistant, Processor, or Closing Team position.

About Pure One Mortgage

Pure One Mortgage is a local mortgage brokerage focused on making the mortgage process easier for our customers.

We are a growing company, and we want people on our team who are dependable, competitive, willing to learn, and comfortable being held accountable for their results.

This is an in-office position where you will work directly side by side with our Loan Officers and management team. You will receive training, coaching, and support as you learn the position from day one through your whole career with us.

Benefits

• Employee assistance program
• Employee discount
• Referral program

Apply

If you're comfortable talking on the phone, want an opportunity to earn commission, and are interested in learning the mortgage business, apply today.

Mortgage experience is not required, but sales is.

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• Employee discount
• Paid training
• Parental leave

Work Location: In person

Salary : $50,000 - $75,000