Intake Director / VP

About Pure Infusion

Pure Infusion is a leading healthcare infusion services company providing high-quality, patient-centered infusion therapy across multiple clinic locations. Born from the merger of Pure Infusion Suites and Aleracare, we are building a unified organization grounded in a strong culture of excellence, accountability, and genuine care for patients and employees alike. Headquartered in Salt Lake City, Utah, with operations spanning multiple states, we are in a pivotal stage of growth and integration—and we’re looking for people who want to help shape what comes next.

OUR CORE VALUES
We live by four core values that define our culture and guide our hiring:

WE ARE

· People-obsessed

· Relentless Improving

· Innovators

· Grateful

Director / Vice President, Intake Operations

Ambulatory Infusion Center | Specialty Pharmacy | Home Infusion

Position Summary

The Director / Vice President of Intake Operations is a senior leadership role responsible for overseeing all intake functions across Pure Infusion’s Ambulatory Infusion Centers, Specialty Pharmacy, and Home Infusion Services. This role leads the end-to-end intake process—from referral and order entry through benefits verification, prior authorization, and scheduling—to ensure a seamless, compliant, and patient-centered onboarding experience.

This leader drives operational excellence, supports organizational growth initiatives, and ensures alignment between intake operations, revenue cycle performance, and patient satisfaction. The role partners cross-functionally with clinical, sales, finance, and compliance teams to improve access to care and optimize financial outcomes.

Key Responsibilities

Operational Leadership & Execution

• Lead day-to-day intake operations, including referral processing, order entry, insurance verification, prior authorizations, and patient scheduling
• Manage workflow, productivity, service delivery, and team performance across intake teams
• Ensure timely and accurate transition from referral to therapy initiation
• Allocate resources and adjust staffing to meet volume demands and service level expectations
• Monitor staff performance, attendance, and scheduling to ensure operational efficiency

Strategic Planning & Growth

• Partner with executive leadership to develop and execute annual business plans and departmental goals
• Lead planning, implementation, and oversight of growth initiatives across infusion services
• Identify and implement scalable processes to support organizational expansion
• Monitor progress toward strategic objectives and report performance to senior leadership

Process Improvement & Operational Excellence

• Design, implement, and optimize SOPs, workflows, and organizational structures
• Drive continuous improvement initiatives focused on quality, efficiency, and cost control
• Track and analyze KPIs such as referral turnaround time, authorization cycle time, intake accuracy, and patient access metrics
• Ensure adherence to SLAs and drive performance improvements through data analysis

Revenue Cycle & Reimbursement Support

• Oversee insurance benefit investigation, eligibility verification, and prior authorization processes
• Partner with billing teams and external vendors to resolve reimbursement and claims issues
• Ensure accurate documentation to support clean claims and minimize denials or delays
• Collaborate with payer contracting and business development teams on reimbursement trends and issues

Customer & Stakeholder Engagement

• Serve as a key liaison between intake, clinical teams, billing, and commercial functions
• Partner with Sales and provider offices to enhance patient and physician satisfaction
• Manage relationships with referring providers and external stakeholders
• Develop and implement solutions to improve customer experience and service delivery

Financial & Budget Management

• Develop, manage, and execute departmental budgets
• Monitor expenses and identify opportunities for cost optimization
• Ensure alignment between operational performance and financial goals

Talent Development & Leadership

• Recruit, hire, train, and develop high-performing intake teams
• Foster a culture of accountability, collaboration, and continuous improvement
• Coach and mentor managers and staff to build leadership capability
• Establish performance metrics and conduct regular evaluations

Compliance & Regulatory Oversight

• Ensure compliance with all federal, state, and accreditation standards (e.g., ACHC, URAC, HIPAA)
• Maintain quality assurance programs and internal controls
• Support audits and ensure readiness for regulatory reviews

Qualifications

Education & Experience

• Bachelor’s degree required; Master’s degree (MBA, MHA, or related field) preferred
• Director level: Minimum 8–10 years of experience in intake, reimbursement, or infusion operations, with 5 years in leadership
• VP level: Minimum 12–15 years of progressive leadership experience in infusion services, specialty pharmacy, or healthcare operations

Core Competencies

• Deep knowledge of infusion intake workflows, including benefits verification, prior authorization, and reimbursement processes
• Strong understanding of payer requirements, medical billing, and revenue cycle management
• Proven ability to lead large teams (20 FTEs) in a high-volume, fast-paced environment
• Experience with infusion or pharmacy management systems and electronic medical records
• Demonstrated success in process improvement, KPI management, and operational scaling
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and stakeholder management abilities
• Ability to influence cross-functional teams and drive organizational change

Key Success Metrics

• Referral-to-treatment turnaround time
• Authorization and intake accuracy rates
• Patient and provider satisfaction scores
• Revenue cycle performance (clean claim rate, denial reduction, AR improvement)
• Staff productivity and engagement