What are the responsibilities and job description for the Clinic Supervisor - Idaho Falls position at Pure Infusion Suites?
Position Summary:
The Clinic Supervisor drives the operational strategies for Pure Infusion Suites with key areas of focus on growth, financial success and operational excellence. The Clinic Supervisor supervises the Infusion Suite clinical functions including front desk, medical records, nursing, and ancillary services to ensure a safe, and compassionate experience for our patients and their families as well as a supportive and productive practice environment for our providers and staff. In addition, the Clinic supervisor ensures optimal utilization of resources and the efficient delivery of services.
Key Responsibilities
- Exemplifies and trains on operational processes and procedures ensuring standards are followed to create optimal operational outcomes.
- Track, monitor, execute the infusion clinic’s budget.
- Review operational or financial reports. Analyze progress, adverse trends and make appropriate recommendations and actions to stay on course with financial plan.
- Analyze day to day operations to determine potential improvements to procedures and activities; develop and/or recommend supporting policies and procedures.
- Completes applicant screenings and interviews. Works with the human resources department on successful onboarding of new team members.
- Handles general staff issues, complaints and concerns in a timely and confidential manner.
- Utilize KPI data to proactively manage the infusion center and develops and ensures implementation of corrective action plans based on results.
- Manages all office audits, practice reviews and reporting.
- Schedules and uses staff appropriately in coordination with the Regional Operations Manager to ensure appropriate scheduling across all practice locations for optimal coverage whenever possible (vacations, sick etc.). Establishes monthly schedules for clinic staff.
- Tracks and evaluates on a regular basis scheduling, practice revenues, staff competencies and training.
- Motivates and communicates appreciation, care, and trust. Has the ability to create a positive, uplifting environment that engenders loyalty and commitment from staff.
- Accountable for cultivating clinic culture, and delivering a patient experience that results in the highest levels of patient satisfaction and retention.
Required Knowledge and Skills
- Strong spreadsheet skills with ability to crunch numbers and keep track of your region's profit
- Ability to motivate others on a team and help them succeed
- Multitasking skills and the ability to tend to multiple problems at a time
- Problem-solving skills, especially in situations of high stress
- Organizational skills to manage large amounts of information
- Strong customer service skills in the areas of handling disputes and treating customers with care
- Ability to learn and master of Pure Healthcare’s operational processes and ability to teach others.
Key Performance Indicators
- Infusions per month per budget
- Patient review capture percentage
- Scheduling compliance taking into account acuity system and volume attendance, net promotor score, patient retention and referral capture
- Patient next appointment compliance
- PAC complete ready to schedule treatment timeline
- IPASS enrollment
- IPASS copay collections
- Referring treatment note compliance
- Overtime management
- Call answering standards compliance
- CRM call compliance
- Expired authorizations and ordering compliance
- Clinic Hygiene
- Environment of Care
- Occurrence reporting compliance
- Team members satisfaction
Education/Licensure/Technical Requirements.
- Proven experience working in an ambulatory clinic setting.
- Demonstrated ability to drive excellence through operational processes within a team.
- Associate’s degree or equivalent healthcare experience required
- Ability to meet U.S. employment and eligibility requirements
