Operations Coordinator

Company Overview:

Pureflow is a dynamic and growing organization that values teamwork, integrity, and excellence. We provide essential support and services to our field teams, enabling them to deliver top-notch customer service and achieve outstanding results. Our commitment to employee growth is unwavering, and we offer a productive and engaged work environment that fosters personal and professional development.

Job Description:

We are seeking an Operations Coordinator for the Maryland Technical Service Center who thrives in a well-organized team and enjoys contributing to a positive work atmosphere. The ideal candidate is highly organized, analytical, and takes pride in delivering excellence. As an Operations Coordinator, you will play a crucial role in supporting our field teams through back-office assistance, tools support and training, and logistical support. Your problem-solving skills, effective communication, and dedication to refining process efficiencies will be key assets in this role.

Key Responsibilities:

• Collaborate closely with field technicians in the office, shop, and field environments.
• Provide exceptional customer service to internal and external stakeholders.
• Coordinate and manage various business processes, including customer service, billing, quoting, inventory management, and team scheduling.
• Support field teams with back-office assistance, tools support, and training.
• Identify and implement process improvements to enhance overall efficiency.

Requirements:

• Minimum of 5 years of management experience of field operations
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Comfortable collaborating with field technicians in various work settings.
• Previous experience with ERP systems, such as Microsoft Dynamics, is a plus.
• Knowledge of or experience in coordinating or managing multiple business processes.
• Experience in coordinating service activities across multiple clients is beneficial.

Benefits:

• Competitive base salary

• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Health Savings Account (with company contributions), and more

• $1 for $1 401K match, up to 4% of annual salary

• 9 Company-paid holidays

• Generous paid time off that increases with tenure

• Education assistance

• Employee referral bonus program

• Ongoing training and development 

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Pureflow is an equal-opportunity employer, including disability and veterans. Post-offer, pre-employment background checks and drug tests are required for all positions.

Keywords: customer service, communication, management, MS Office, scheduling, compliance, project management, collaboration, strategic planning, teamwork