Client Services

We are looking for someone to fulfill a dual role of supporting Client Services (Financial Services) Support and Client Relations ("Front Office") for our Davis, CA branch office.

This position will assist/provide support for the Client Services department and team , as well as provide Client Services support to Financial Advisors in the office. However, this position will also fulfill a hybrid role for Client Relations, which encompasses answering phones as well as greeting and engaging with clients.

This position will provide various support functions, including but not limited to the following primary responsibilities:

- Client Relations:

• Greet & engage with prospective new and existing clients (establish a rapport and build relationships)
• Answer telephones and transfer calls
• Schedule and/or assist with client appointments (via telephone, email and in person)
• Receive, scan and process incoming and outgoing mail
• Assist with client and/or other events
• Various administrative and office support duties, as needed (e.g., ordering supplies)

- Client Services:

• Prepare packets for advisor appointments/meetings with clients
• Scan client documentation
• Update and/or create cases in Salesforce
• Manage, organize and/or consolidate client documents or files
• Assist advisors with client meetings and/or updating/tracking client data
• Notary services for Advisors/clients (must have/obtain credentials following hire)
• Fulfill client servicing requests such as Wire or ACH funds, check requests or any other document requests
• Process account maintenance requests such as address and email changes
• Review paperwork to ensure documents are complete and submit to custodians, as needed
• Enter client information and data into Salesforce (new account information, set service cases, etc.)
• Assist clients with online access to view accounts
• Update eMoney planning software with changes (e.g., transfers, new accounts, money movement)
• Upload documents into on-line storage website (e.g., Net Documents)

Additional and potential responsibilities may include:

• Create & send out appointment confirmations for prospective clients and course registrants
• Assist with Operations/Compliance duties (e.g., tracking, downloads, reports, etc.)
• Support and assist with classes/workshops, including class set-up, course registrations, preparation of materials (e.g., rosters, cards, books and handouts)
• Contact current or prospective clients regarding client events, upcoming classes, etc.
• Assume increased responsibilities, such as the preparation of applications, handling transfer paperwork & agreements, and assisting clients with online access, rollovers, or other client-related processes

Requirements:

• Bachelor's degree in business, finance or related field
• Some prior financial planning experience or the financial services industry knowledge preferred (training will be provided)
• Experienced user of Fidelity Wealthscape or Charles Schwab Institutional preferred
• Notary (or must obtain credentials following hire)
• Salesforce CRM experience is a plus.
• Proficient in Microsoft Word, Excel, and Outlook.
• Customer-service oriented
• Strong attention-to-detail
• Must be able to multitask and prioritize fluctuating workloads
• Capable of managing time and handling multiple demands and competing priorities
• Ability to effectively and accurately complete detailed work with a sense of urgency
• Ability to work independently and take initiative
• Excellent verbal and written communication skills

Additional Details:

• Schedule: 8:30a-5:00p (this an on-site (non-remote) position)
• Benefits package includes health (medical, dental, and vision insurance), FSA and/or HSA plans, group and voluntary life/accidental death & dismemberment (AD&D) insurance, long-term disability insurance (LTD), a 401(k) plan with an enhanced employer match, including pre-tax, Roth and after-tax contributions, as well as a generous paid time off policy.

Job Type: Full-time

Pay: $55, $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• Please let us know why you are interested in this position and what your career goals are.
• How would you want a client to feel when they enter our offices? Why would this be important?
• Do you have experience with the handling of Wires or ACH funds, check requests or any other document requests? If yes, please provide additional details regarding your knowledge and/or experience.
• Do you have experience working with custodians in financial services (e.g., Fidelity Wealthscape, or Charles Schwab Institutional)? If yes, please provide additional details.

Work Location: In person

Salary : $60,000