Front Desk Receptionist

As a Front Desk Receptionist, you play a vital role in driving patient acquisition and retention by providing an exceptional experience to new patients while supporting clinic operations. Your primary responsibilities include scheduling client appointments, warmly greeting clients upon arrival, and maintaining a thorough knowledge of the services offered by Pure 111. Using consultative selling skills, you will educate patients about our services, skillfully overcome objections, and ensure every patient receives a “white glove” experience throughout their journey with us.

The ideal candidate will demonstrate exceptional patient care, possess excellent communication skills, be well-spoken and articulate, and have a friendly, outgoing demeanor. Flexibility with scheduling, strong analytical and decision-making abilities, effective multitasking, teamwork, and comfort with basic computer and software applications are also essential to succeed in this role.

Work Schedule:

This is a full-time position requiring 38-40 hours per week. We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities:

• Greet and check-in patients, ensuring a warm and professional welcome.
• Collect and enter patient information into the system and charts.
• Provide in-depth product knowledge to customers, address queries, and assist with purchasing decisions.
• Escort patients to exam rooms and ensure their comfort.
• Maintain cleanliness and organization of exam rooms and waiting area.
• Assist in maintaining visually appealing and well-stocked product displays.
• Process patient check-outs and collect required fees.
• Answer incoming phone calls, retrieve voicemail messages, schedule appointments, and direct calls to appropriate staff.
• Prepare patient charts and handle administrative tasks efficiently.
• Build strong relationships with repeat customers through personalized attention and follow-up support.
• Support promotional activities, events, and product launches by engaging customers and promoting products.
• Manage patient scheduling, including using cancellation and lead lists and CRM software to maximize utilization.

Qualifications:

• Minimum of 2 years of experience in a customer-facing role.
• Knowledge of medical terminology, cosmetic procedures, and skincare products is a plus.
• Experience managing phone systems and scheduling in a medical office environment is preferred.
• Excellent communication, organizational, and multitasking abilities.
• Proficiency in computer systems and typing skills.

Benefits:

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy free and discounted services and products.
• Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.