What are the responsibilities and job description for the Service Assistant position at Purdy Toyota?
Huntsville Toyota is looking for self-motivated individuals who would like to serve as a Service Assistant. The Service Assistant serves as the first point of contact for customers arriving at the service department and plays a key role in creating a welcoming, organized, and hospitality-driven service experience. This role supports service lane operations by greeting customers, assisting with vehicle intake, and helping ensure efficient communication and traffic flow throughout the service drive.
Our automotive group, Purdy Group, believes and thrives on the values of Fun, Care, and Accountability. A Service Assistant at Purdy Group wants to deliver amazing results while also working as an invaluable teammate to his fellow associates. These values should resonate with you in order to be successful.
Job Description:
Customer Experience & Service Lane Support
- Greet customers promptly and professionally upon arrival to the service department.
- Assist with customer check-in procedures and help direct customers through the service process.
- Receive vehicle keys and coordinate customer arrival information with Service Advisors and service personnel.
- Help maintain a welcoming, professional, and organized service drive environment.
- Escort customers to waiting areas or appropriate dealership personnel as needed.
- Provide a positive first impression that reflects the organization’s commitment to hospitality and customer care.
Operational Support
- Assist with managing vehicle flow within the service lane and designated dealership areas.
- Support efficient communication between customers, Service Advisors, technicians, and management.
- Help maintain cleanliness and organization throughout customer-facing service areas.
- Assist with basic administrative or operational tasks as assigned by dealership leadership.
- Follow dealership procedures related to customer interactions, safety, and vehicle handling.
Professional Standards
- Maintain a professional appearance, positive attitude, and strong attendance record.
- Support dealership standards related to professionalism, safety, and customer service.
- Participate in department meetings, training, and development opportunities as assigned.
- Collaborate effectively with service department personnel and dealership leadership.
Purdy Benefits:
- Competitive Compensation
- Medical, Dental, & Vision insurance plans
- 401(k) with company-match
- Paid-time-off (PTO)
Qualifications:
- High school diploma or equivalent required.
- Previous customer service, hospitality, automotive, or retail experience preferred; or an equivalent combination of education and experience.
- Valid driver’s license and acceptable driving record required.