University Residences Conductor Tour Guide - Student Clerical

Job Summary

Job Title: Student UR Conductor Tour Guide

Division: Student Life

Department: University Residences Alumni & Guest Center

Compensation

$10.00/hour

Hours/Week

• Weekly average, approximately 8-10 hours per week
• Required hours may include days, evenings and weekends

Employment Summary

The Division of Student Life is committed to making every experience at Purdue University a learning opportunity for students. Employment within our division provides you the opportunity to work with other great students and leaders. As part of your employment, we incorporate the Leadership and Professional Development Competencies and the Steps to Leaps Learning Pillars into your learning and performance management experience to ensure you are building the skills employers want.

The primary role of the UR Conductor Tour Guide position is to conduct tours and educate guests on University Residences housing and dining locations. The goal of this position is to give students valuable, real-world experience in an office setting and a social environment. The UR Conductor Tour Guide position should work 8-10 hours per week during the current semester. Those hours may be worked in any combination, at the discretion of the direct supervisor. Students in the UR Conductor Tour Guide position must be outgoing and friendly with a genuine love for Purdue University Residences. They must be able to physically and visually explore campus with guests while appropriately responding to different environments, reading body language and relaying large amounts of information accurately. When not giving tours, UR Conductor Tour Guides will serve as hosts in the University Residences Alumni & Guest Center, attend all scheduled staff meetings and trainings, travel to occasional recruitment events and actively participate in one or more staff committees.

The ideal candidate will be knowledgeable in University Residences and/or Dining & Culinary processes, offerings, opportunities and culture. The ability to drive university vehicles is preferred.

Position Responsibilities

• Maintain high standard of cleanliness throughout the facility
• Maintain safety and risk management standards of the department
• Perform daily upkeep of supplies throughout the facility
• Assist the Senior Engagement Specialist with facility set up and tear down
• Exhibit friendliness, diplomacy, and tact in responding to all guests needs
• Handle emergency situations and prioritize responsibilities while providing the highest level of customer service
• Maintain confidentiality and exhibit professional conduct when handling sensitive information
• Serve and participate on committees within the department
• Present ideas to departmental leadership as identified
• Participate on committees related to training, scheduling, marketing, data analysis, employee recognition and alumni relations projects
• Responsible for all scheduled shifts (based on class/exam schedules for the semester)
• Must attend all scheduled staff meetings and training(s) to gain and/or share pertinent information
• Be willing and able to drive university vehicles when necessary
• Other duties as assigned

Core Competencies

Candidates must have at least one semester of experience living in University Residences and maintain good standing with Purdue University and University Residences.

Qualifications

• High school diploma or equivalent
• Must be actively enrolled at Purdue University
• Previous work experience within University Residences or Dining & Culinary preferred
• Strong interpersonal and communication skills, both verbal and written
• Strong public speaking and storytelling skills
• Flexible and dependable with a strong attention to detail
• Problem solving, logic and reasoning skills
• Customer service oriented
• Ability to multi-task and work within deadlines
• Ability to work independently and with a team
• Be timely and organized

FLSA Status