Senior Testing Services Clerk

Job Summary

The Testing Services Specialist is a seasoned individual contributor who provides high level day-to-day administration and operational support for testing services within Purdue Testing Services (PTS), with primary responsibility for administering vendor-based and advanced credit examinations. Working within established University, PTS, and testing-vendor policies and procedures, this position performs and manages candidate check-in and verification, exam administration, testing-room monitoring, security procedures, troubleshooting, and other activities necessary for the successful delivery of vendor examinations.

The Testing Services Specialist maintains required vendor certifications, follows established testing and security protocols, assists candidates with routine and non-routine testing questions and concerns, and communicates testing irregularities or issues requiring additional review to PTS leadership. In addition to primary support for vendor testing responsibilities, the position provides operational support for accommodated academic testing, including candidate check-in and check-out, testing-room monitoring, exam preparation and processing, and other testing activities as assigned. This is a 10-month position based on-site in West Lafayette. During the fall and spring academic semesters, the position is expected to work one evening shift per week to support extended-hour testing operations. Additional hours may be required during final examination periods. The position will also work occasional Saturdays for vendor testing; Saturday shifts will generally be scheduled in advance.

At Purdue, you’ll join a community where unrivaled pride and unlimited potential are more than just words—they’re the foundation of how we work and grow, together. If you’re ready to help build a better world through research that matters, take the next step and join us on this path.

About Us:

When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.

What We’re Looking For:

Education and Experience
Qualified candidates will need:

• High school diploma/GED.
Four years of relevant experience in testing administration, administrative support, customer service, student services, higher education, or a related area.

Skills:

• Broad knowledge of operational systems, testing practices, and administrative processes, with the ability to independently manage assigned work under limited supervision.
• Demonstrated ability to analyze unclear or non-standard testing, technology, scheduling, and operational issues and independently develop solutions within established boundaries.
• Ability to exercise discretion and make minor adjustments to working methods and processes to resolve problems or improve operational effectiveness.
• Ability to interpret and clearly explain practices, procedures, policies, testing requirements, and security expectations to internal and external contacts in order to resolve concerns and reach agreement.
• Ability to provide guidance, coaching, and training to student employees and other lower-level support employees.
• Strong organizational, time-management, customer-service, written communication, verbal communication, and interpersonal skills.
• Ability to create, maintain, review, and audit testing records and operational documentation for accuracy and compliance.
• Ability to maintain confidentiality, exam integrity, and appropriate handling of sensitive student, candidate, and testing information.
• Ability to learn, interpret, and consistently apply requirements for multiple testing vendors and specialized testing systems.
• Ability to work effectively in a fast-paced environment with changing testing volumes, competing priorities, and frequent interruptions.
Ability to consistently work the position's established schedule, including one evening per week during the academic year, additional hours during final examinations, and occasional pre-scheduled Saturdays

Nice to Have:

• Associate’s or bachelor’s degree.
• Experience administering standardized, vendor-based, academic, or computer-based examinations.
• Experience working in a higher education or student-services environment.
Experience using testing-management or learning-management systems.

Additional Information:

• Purdue will not sponsor employment authorization for this position
• A background check will be required for employment in this position
• FLSA: Non-Exempt (Eligible For Overtime)
Retirement Eligibility: Non-exempt Defined Contribution Plan

Who We Are:

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Career Stream

Compensation Information:

Administrative and Operational Support 3

Pay Band S040

Job Code # 20002465

The anticipated hourly rate for this position is $21.00. The final salary offer will be determined based on various factors, including internal equity, available budget, and relevant experience.

Equal Opportunity Employer

Purdue University is an equal opportunity/equal access university