What are the responsibilities and job description for the Guest Relations Assistant position at Purdue University?
Job Summary
The Box Office and Guest Relations Associate, under the supervision of the Box Office and Guest Relations Manager, is responsible for the oversight of daily ticketing transactions for on-site box offices and online platforms. Responsible for proper accounting practices associated with all box office transactions. Provides customer service for patrons; in-person, over the phone and online. Provides administrative oversight in the tracking and accounting of all financial matters in the box office and guest relations areas. Assists the Box Office and Guest Relations Manager in the daily operations of the box office and with the staffing and operations of the guest relations team. Works on the guest relations on-site team for live events. Handles administrative duties throughout the department as assigned.
Who We Are at Purdue University:
When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.
What We’re Looking For:
- High school diploma/GED.
- Three years general administrative experience with focus on finance, customer relations, operational support, or related focus.
- High degree of customer relationship building and service experience. Accounting/cash handling experience.
- Strong oral and written communication skills, interpersonal skills, telephone etiquette, and customer support.
- Excellent customer service skills with the ability to work effectively with individuals from different viewpoints and backgrounds.
- Strong working knowledge of Microsoft Office Suite, including Excel, Outlook and Word.
- Working knowledge of word processing, databases, and basic math skills
- Ability to file, edit, proofread, manage/track data and follow office procedures.
- Must have the ability to work independently under pressure, pay close attention to detail and deal with a variety of people.
- Ability to supervise, train and direct student staff. Flexibility to work evening/weekend hours and/or long days, as needed.
What is helpful:
Additional Information:
- To learn more about Purdue’s benefits summary
- https://www.purdue.edu/hr/Benefits/employeebenefits/benefits_enrollment/pdf/summaries/2023/Benefits-summary-Admin-Op-2023.pdf
- Purdue will not sponsor employment authorization for this position
- A background check will be required for employment in this position
- FLSA: Non-Exempt (Eligible For Overtime) Retirement Eligibility: Non-exempt Defined Contribution Plan
Who We Are:
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
Education
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