FSCL Student Associate - Student Service

Job Summary

Job Title: Fraternity, Sorority & Cooperative Life (FSCL) – Student Clerical

Division: Student Life

Department: Fraternity, Sorority & Cooperative Life

Compensation Hours/Week

$10.00/hour Weekly average, approximately 5-15 hours per week

Required hours may include days, evenings, weekends, overnight hours, and holidays

Employment Summary

The Division of Student Life is committed to making every experience at Purdue University a learning opportunity for students. Employment within our division provides you with the opportunity to work with other great students and leaders. As part of your employment, we incorporate the Leadership and Professional Development Competencies and the Steps to Leaps Learning Pillars into your learning and performance management experience to ensure you are building the skills employers want. Purdue Student Life develops welcoming communities that engage and support students while enabling individuals to flourish on their unique and personal path.

The primary role of the FSCL Student Clerical position is to provide quality customer service to the office’s constituents and stakeholders while maintaining a high standard of special projects and office operations. The goal of this position is to give students valuable real-world experience in a fast-paced, administrative environment. This position should work 5-15 hours per week during the current semester. Those hours may be worked in any combination, at the discretion of the direct supervisor. The FSCL Student Clerical position must be reliable, organized, responsible, and flexible. They must also be ambitious, detail-oriented, creative, and driven.

Prerequisite(s)

The ideal candidate will be knowledgeable in the Fraternity, Sorority & Cooperative Life community.

Qualifications and Responsibilities

Qualifications

• High school diploma or equivalent and a minimum of one semester of college coursework successfully completed
• Must be actively enrolled at Purdue University
• Strong interpersonal and communication skills, both verbal and written
• Flexible and dependable with a strong attention to detail
• Problem solving, logic and reasoning skills
• Customer service oriented
• Ability to multi-task and work within deadlines
• Ability to work independently and with a team
• Be timely and organized

Position Responsibilities

• Maintain a high standard of cleanliness throughout the facility
• Maintain safety and risk management standards of the department
• Perform daily upkeep of supplies throughout the facility
• Exhibit friendliness, diplomacy, and tact in responding to customers
• Handle emergencies and prioritize responsibilities while continuing to provide the highest level of customer service
• Maintain confidentiality and exhibit professional conduct when handling sensitive information
• Responsible for all scheduled shifts (based on class/exam schedules for the semester)
• Must attend all scheduled staff meetings to gain and/or share pertinent information
• Other duties as assigned

Competencies

Transferable Skill Development:

Students employed in this role will develop and demonstrate several transferable skills essential for future employment success and be reviewed on these skills in their performance evaluation.

Communication (Verbal, Written, Non-Verbal, Listen & Observe, Summarize & Distill Information)

• Demonstrate professional verbal communication in all interactions
• Demonstrate enthusiasm ; engage and connect with customers to promote excellent customer experience
• Verbally communicates to staff on situations that may arise due to problems
• Written communication to complete accurate food usage records and food temperatures according to established procedures

Ways of Thinking (Systems Thinking & Planning, Reflective & Analytical Reasoning, Idea Generation, Decision Making, Problem Solving, Ethics)

• Utilize policies and knowledge to proactively make decisions and solve problems for area assigned

• Develop new or novel ideas through critical thinking and creative processes that address issues and/or lead to change
• Understand standards and expectations for personal and professional ethical behavior
• Demonstrate knowledge of the position and operation

Collaboration (Organization Behavior & Teamwork, Appropriate & Productive Relationships, Helping Others & Working Together, Cultural Intelligence & Inclusion, Service & Social Responsibility)

• Working together with co-workers and demonstrate flexibility in a fast-paced, team atmosphere

• Establish productive relationships with customers and staff
• Acknowledge and support customers and staff with unique needs and differing backgrounds
• Work independently to complete responsibilities
• Proactively and willingly acquires new skills, tasks, procedures and projects
• Provide support to fellow team members

Self-Awareness (Self-Understanding, Continuous Learning, Initiative & Follow-Through, Personal Responsibility, Resiliency)

• Demonstrate time management skills and attention to detail

• Demonstrate initiative ; Understand and respond to the various needs of customers and staff
• Maintain positive attitude and enthusiasm in times of ambiguity and peak time of demand
• Complete work independently in an efficient time manner
• Demonstrate dependability and responsibility within operation
• Demonstrate punctuality by always being on time to each shift

Employee Class

Student

Benefits Eligibility

FLSA Status