Consumer Loan Processor

The Consumer Loan Processor is responsible for processing indirect contracts from dealerships and processing 2nd mortgage loans. The Consumer Loan Processor will also be responsible for loan auditing and keeping abreast of all Purdue Federal products, services and procedures.

Duties and Responsibilities (Essential Functions):

Process 2nd Mortgage Loans based on current guidelines

• Send Initial and Closing Disclosures
• Review, order, and update supporting documentation
• Fund and Disburse
• Audit and archive

Process and finalize Indirect Loan Applications

• Process Indirect Applications for underwriting review
• Process and Fund all final contracts

Provide excellent member service

• Process 2nd Mortgage applications within a timely manner
• Maintain positive communication with Retail Staff, 2nd Mortgage Specialists, and Indirect Dealerships
• Answer incoming phone calls in a professional manner
• Professional Development
• Take ownership of personal development by participating in ongoingtraining, seeking feedback, and building knowledge and skills relevant to role, department, compliance, and credit union’s mission.

Additional Requirements:

• Knowledgeable- Must possess an understanding of all Loan Products, Rates & Loan Regulations
• Knowledge of Loan Origination System (LOS) & any Processing Software - must be proficient in working with software to manage and process and close loan applications.
• Adaptability - Due to the dynamic and constantly changing nature of the lending industry, adaptability and a proactive approach is necessary. It is essential to remain up-to-date with evolving rules and regulations, while also maintaining a strong understanding of current market conditions.
• Proficient with Microsoft Office Suite with intermediate proficiency in Excel
• Detail Oriented – Pays close attention to all detail, ensure all paperwork is completed accurately and rules and regulations are followed
• Communication Skills -strong verbal and written communication skills
• Problem-Solving and Critical Thinking – must be able to quickly identify problems, determine potential solutions and take corrective action
• Confidentiality and Ethical Standards – Given the sensitive nature of financial information involved in this role, upholding confidentiality and adhering to the highest ethical standards is essential.
• Teamwork and Collaboration – ability to collaborate with underwriters, other departments, and vendors to ensure smooth processes for closing and funding of loans
• Time Management & Organization Skills – must be able to work efficient and effectively to manage workload and ensure all applications and tasks are processed promptly.
• Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts.
• Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership