What are the responsibilities and job description for the Quality and Training Specialist position at Purchasing Power?
Work at Purchasing Power
Position: Quality and Training Specialist
Location: Vinings, GA/Hybrid work model
Who Are We: Purchasing Power (corp.purchasingpower.com)
We are an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and travel offerings through convenient payroll deduction, helping employees achieve financial flexibility.
The Opportunity: The Quality and Training Specialist will play a key role in supporting the Quality and Training Lead with the day-to-day training activities of our dynamic Account Recovery and Servicing Teams. The ideal candidate will have a passion for learning and development, coupled with strong organizational and communication skills.
What You Will Do:
- Collaborate with the Training Lead to facilitate daily training activities for the Account Recovery and Servicing Teams
- Provide mentorship and support to team members, ensuring a seamless onboarding process
- Create engaging training materials, including handouts, instructional materials, job aids, and manuals
- Continuously improve and update training content to align with evolving business needs and industry standards
- Direct structured learning experiences to enhance team member skills and knowledge
- Monitor and evaluate the quality of training sessions, making adjustments as needed for optimal effectiveness
- Welcome new hires and facilitate their acclimation to our business culture, values, and performance expectations
- Implement and refine onboarding processes to ensure a smooth transition for new team members
- Participate in planning for system upgrades and application enhancements, providing subject matter expertise to align training with technological advancements
- Develop and showcase super user application expertise, serving as a resource for team members seeking guidance on complex applications
- Create data reporting tools to enhance team performance and coach team members on their effective utilization
- Foster a data-driven culture by providing insights and recommendations based on performance metrics
- Identify and address customer complaints and non-conformance issues promptly
- Conduct regular quality and compliance reviews and audits to ensure adherence to established standards
- Document quality issues and performance measures systematically
- Engage in regular discussions with management to provide feedback and collaborate on continuous improvement initiatives
The Experience You Will Bring:
- Bachelor's degree in a relevant field or six years of relevant work experience may be considered in lieu of a degree
- 5 years of experience in leading/conducting training courses
- Proven experience in training and development, preferably in a financial or customer service setting
- Experience using MS Office (Excel, PowerPoint, Word) and database software
- Technologically adept with a keen ability to adapt to system upgrades and enhancements
- Strong organizational and communications skills
- Detail-oriented with a commitment to maintaining high-quality standards
Your Well Being:
- Hybrid work model (Onsite/Offsite)
- Comprehensive benefits: medical, dental, vision, company paid Basic Life/AD&D
- 401k Retirement Plan
- Flexible PTO
- Career Development
- Employee Purchase Program
What We Stand For:
- We act with intensity, urgency and a passion for supporting our customers and growing our business. We strive for excellence.
- We hold ourselves accountable and expect it of each other. We attack problems with a positive “can do” attitude. We do what we say we’ll do.
- We deliver as one team, working together with integrity, respect, trust, transparency, and fun. We are better because we work here.
- We believe our unique diversity and authenticity makes us a better company, allows us to be our best selves and is a competitive advantage.
- We exhibit innate curiosity and creativity to innovate and reimagine how things can be done. We ask, is there a better way?
Purchasing Power is an equal opportunity employer. At Purchasing Power, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.
