Support Services Associate- McCracken County

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Support Services Associate

Location: Paducah, KY – McCracken Co. Health CenterWork Week: 37.5 hoursPay: $13.50/hr 5% increase after successful 6-month probationary period

Position OverviewAs a Support Services Associate, you will play a vital role in ensuring efficient daily operations within the Purchase District Health Department. This position supports both administrative and public health services, providing front-line assistance to clients, maintaining records, and helping programs run smoothly.

This is a full-time, entry-level role ideal for detail-oriented, organized individuals seeking a rewarding career in public health administration. Comprehensive on-the-job training is provided.

Primary Responsibilities

Administrative Support

• Greet and direct clients, visitors, and callers to appropriate staff or resources.
• Prepare correspondence, labels, and other routine materials.
• Maintain accurate and confidential medical and administrative records.
• Collect, record, and reconcile fees to ensure accuracy and completeness.
• Order and maintain office and program inventory supplies.

Data Entry & Record Management

• Enter information from Patient Encounter Forms (PEF), Outcome or Assessment Information Set (OASIS), and other program reports.
• Process and issue WIC vouchers, environmental permits, and program applications.
• Generate and review reports to verify completeness and accuracy.

Program Support & Customer Service

• Assist in gathering information from patients, clients, and insurance providers.
• Use department systems such as the Environmental Health Management Information System (EHMIS) to support data accuracy and compliance.
• Provide certificates and documentation for services rendered.
• Support agency staff and public health initiatives as assigned.

Minimum Qualifications

Education & Experience

• High school diploma or GED required.
• No prior experience required — on-the-job training provided.

Special Requirements

• Must participate in agency-provided training to become knowledgeable in Patient and Community Health Services Reporting and Billing Procedures (PSRS).
• Must complete ongoing required trainings as outlined by agency policy.

Skills & Competencies

• Strong customer service and communication skills.
• Ability to organize and manage multiple tasks efficiently.
• Basic computer literacy and accurate data entry skills.
• Commitment to confidentiality, professionalism, and teamwork.

Pay and Schedule

• $13.50/hour starting rate.
• 5% raise after successful completion of 6-month probationary period.
• Full-time, non-exempt role with a 37.5-hour work week.
• Eligible for full benefits, paid holidays, retirement programs, and professional development opportunities.

Why Join Purchase District Health Department?
If you’re looking to make a meaningful impact while enjoying one of Kentucky’s most competitive public benefits packages, this role is for you. Our Support Services Associates are essential to our day-to-day operations and thrive with:

Holidays & Time Off

• 13 Paid Holidays including Juneteenth, Veterans Day, and two days each for Thanksgiving, Christmas, and New Year’s.
• Accrual of 3.5 hours of vacation and 3.5 hours of sick leave per pay period, with vacation increasing based on years of service.
• Up to 12 days of vacation and 12 days of sick leave available within your first year of employment.
• Additional leave opportunities for jury duty, voting, and inclement weather, ensuring you have time for civic responsibilities and unforeseen circumstances.
• Supports a healthy work-life balance, allowing you to manage personal needs, family obligations, and self-care while contributing to public health.

Comprehensive Health & Wellness Coverage

• Low-premium medical insurance plans starting as low as $20.88 per month for single coverage, with additional options for family coverage
• Annual employer-funded allowance, depending on your plan ($500 – $1000) loaded onto a HealthEquity card each year (HRA dollars roll over each year, up to $7,500)
• HRA card can be used for eligible medical, dental, and vision expenses, including copays, coinsurance, deductibles, and prescriptions.
• Preventive care is covered at 100% across all plans — annual checkups, routine screenings, and vaccinations are included at no cost
• Flexible Spending Accounts (FSAs) available for health and dependent care
• Telehealth and virtual care options are available, often at lower copays than in-person visits. (Including parenting resources, nurse lines, and more)
• Prescription coverage includes tiered copays for generic, brand, and specialty medications; pharmacy expenses may count toward your deductible and out-of-pocket maximum
• All plans include mental health services such as counseling, psychiatric care and behavioral health care

Dental & Vision Benefits

• Dental insurance plans starting at $14 per month
• 100% coverage on preventive care (cleanings, exams, and X-rays) when using in-network providers
• Coverage for major services such as crowns, implants, and oral surgery
• Teledentistry available 24/7, giving you remote access to dental consultations anytime
• Vision insurance available for less than $6 per month for single coverage, with family options also available
• $150–$175 allowance for contacts, frames, and lenses, with co-pays as low as $10
• Covers routine eye exams for adults and children, including dilation, when necessary, to support overall eye health
• Discounts on frames, lenses, and contacts for costs exceeding the plan allowance

Retirement & Financial Security

• 6% pension contribution through the Kentucky Employee Retirement System (KERS)
• Optional 401(k) and 457(b) plans (employee-funded)
• Mileage reimbursement for approved work-related travel
• $20,000 of basic life insurance provided at no cost to you, including Accidental Death & Dismemberment (AD&D) benefits. You also have the option to purchase additional life insurance for yourself and eligible dependents for enhanced financial protection.

Additional Fringe Benefits
These benefits support your physical, mental, and financial well-being:

• Carrum Health: Available under certain plans, access top surgeons and cancer specialists for major procedures, including cancer care, orthopedic surgeries (knee, hip, shoulder, spine), heart surgery, and weight-loss surgery—with most services covered at no cost to you.
• LiveHealth Online: 24/7 virtual visits with doctors, therapists, psychiatrists, and lactation consultants
• LivingWell Clinics: In-person or telehealth for annual exams, chronic care, labs, immunizations, and women’s health
• 24/7 NurseLine & Substance Use Support: Get care guidance, provider referrals, and confidential substance use help
• Tobacco Cessation: Free prescription and OTC aids, online or phone-based counseling programs
• Diabetes & Chronic Care: Personalized 24/7 coaching, education, and tracking tools through Lark and DSMES programs
• Maternity & Family Support: Digital tools, prenatal/postpartum guidance, lactation consulting, and newborn tracking.
• Joint & Musculoskeletal Care: Virtual therapy for back, knee, hip, neck, or shoulder pain via Hinge Health
• Acupuncture: Covered pilot program for eligible KEHP members at UK Healthcare
• Behavioral & Mental Health: Online therapy, psychiatry, and coaching through LiveHealth Online, RethinkCare, and Learn to Live
• Cash Rewards & Wellness Incentives: Earn $25–$850. Wellness engagement can reduce premiums by nearly $500

Ready to Make an Impact?

Support Services staff play an important role in keeping our clinics running smoothly each day. In this position, you’ll assist with clerical support, help maintain organized workspaces, and provide general assistance to staff and visitors across multiple clinic locations. Your work helps ensure patients and team members have a safe, welcoming, and efficient environment.

Job Type: Full-time

Pay: $13.50 - $16.79 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Pay may depend on skills and/or qualifications

Work Location: In person

Salary : $14 - $17