What are the responsibilities and job description for the Inside Commercial Tire Service - Idaho Falls, ID position at Purcell Tire & Service Centers?
Description
MISSION
To address the tire needs of customers in a safe, approved manner using the proper tools and proper techniques.
ESSENTIAL DUTIES
- Identify and inflate tires correctly for the size and ply
- Place wheels on balancing machines to determine counterweights required to balance wheels
- Dismount wheels from vehicles using lug wrenches and other hand and power tools
- Mount wheels onto vehicles
- Reassemble tires onto wheels
- Replace valve stems and remove puncturing objects
- Locate and seal punctures
- Perform lube, oil, filter, tire services on passenger and light truck vehicles, as needed
- Maintain positive relationships with customers
- Maintain tools and related tire accessories
- Maintain a clean shop to reflect the proper corporate image to the public
- Protect company assets
- Embrace Purcell’s culture of safety and perform all jobs in a safe manner
- Regular attendance in accordance with assigned schedule
- Ability to perform physical requirements as listed in job description
- Other essential and non-essential duties, as assigned by management
Requirements
REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS
Minimum Education: High School
Minimum Job-Specific Experience: 1-2 years
Management Experience: N/A
Driver’s License Required: No
Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)
Job-Specific KSA’s:
- Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
- Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance.
Communication KSA’s:
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.
Tools & Technology KSA’s:
- Equipment Selection — Determining the kind of tools and equipment needed to do a job.
- Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties
Cognitive KSA’s:
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Service Orientation — Actively looking for ways to help people.