What are the responsibilities and job description for the Guest Services Representative position at Puppy Paws Hotel & Spa?
Full time and Part Time positions available- Holidays and Weekends required.
Do you LOVE Dogs? Then Puppy Paws Hotel and Spa is the place for you!
Do you CARE deeply and have a passion to provide a safe and loving environment for them to interact and play. Do you believe in doing everything with EXCELLENCE? If you answered yes to these question we would love for you to come join our team!
We will strive to ensure that your experience here is both a positive and rewarding one. Our goal is to serve our clients, the dogs and our team with EXCELLENCE! To treat our clients’ dogs as family, we should always view them as deserving of respect and LOVING care. At Puppy Paws our goal is to improve the lives of dogs and their owners in all situations.
Dogs are full of unconditional LOVE. And it’s our duty to CARE enough to give some of that back with EXCELLENCE!
If you are wanting to join a compassionate, positive, and knowledgeable team, look no further!
Our primary goals are:
- Focus on pet health & well-being by providing fun daily activities for pets
- Personal service – Knowing pups and their owners! We want to continually exceed our client’s expectations by building relationships and giving every dog the utmost attention and care they deserve
- Creating a fun and loving environment where pups enjoy spending time away from home.
We are looking for individuals who are willing to be cross trained in multiple positions.
Open Availability required for weekends and Customer Service Experience preferred.
Puppy Paws Business Hours 7am - 7pm
As a Receptionist you will need to maintain a level of EXCELLENT customer service and an exceptional level of communication in a professional manner. You need to be attentive to detail and able to take instructions well and maintain a positive attitude in all interactions.
It is important to exhibit cooperation and teamwork with ALL departments, and to follow and uphold Puppy Paws Guidelines and Core Values. LOVE . CARE . EXCELLENCE As a Doggie Daycare Attendant you need to be attentive, have a high level of comfort and confidence with dogs, able to stand or walk for extended periods and able to lift up to 50lbs.
Requirements
- Uphold Puppy Paws Core Values; LOVE . CARE . EXCELLENCE
- Reliability and a consistent work ethic is a must, we are caring for precious pets
- Excellent customer service skills and an exceptional level of communication in a professional manner
- Maintain a positive attitude in all interactions with clients, pets and other teammates, maintain and promote a positive culture
- Organizational skills
- Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Strong verbal and written communication skills, good judgment and ability to manage stressful situations
- Demonstrate ability to show empathy toward clients and treat pets with compassion and respect
- Ability to work independently on assigned tasks as well as to accept direction on given assignments
- Available to work weekends and holidays
- Oversee and interact with dogs of all sizes in open group play with 15-20 dogs.
- A high level of comfort & confidence with dogs
- Always making sure the dogs are having a safe and positive experience by upholding our Dog Safety Guidelines.
- Maintain a clean work environment
- Follow and uphold Puppy Paws dress code.
- Able to lift up to 50 lbs
- Ability to stand and/or walk for extended periods of time
- Clear, Consistent, Communication
- A passion for dogs, and a gentle touch
Job Duties
- Receive and place calls to clients for the purpose of scheduling.
- Prioritize multiple tasks in a calm, organized manner
- Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
- Assist all clients by providing necessary instructions, information and invoices, and schedule all future appointments
- Utilize Paw Partner computer systems to document and communicate with clients and teammates
- Utilizing standard office/business equipment
- Manage the financial needs by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
- Give tours of the facility
- Work off-site events
- Nanny Concierge Services: Pick-Up & Deliveries etc..
- Work from a task list for duties
- Be attentive to the dogs
- Understand and operate within the Puppy Paws Service Standards.
- Follow playroom guidelines
Full time and Part Time positions available- Holidays and Weekends required.