What are the responsibilities and job description for the Lead Scheduling Coordinator position at Puntillo and Crane Orthodontics PC?
We are looking for a candidate to serve as Head of our Scheduling Coordinator department at our Orthodontic Practice. The ideal candidate will have either experience in managing a small medical or dental practice or as a department manager of a larger practice.
Schedule:
- Full-time: 4 days a week (Monday-Friday with rotating day off during week based on practice needs)
- Additional hours may be available to cover staff vacations
- Must be able to rotate among our four locations: Crown Point, Schererville, St. John, and Valparaiso
- Day and evening shift rotation required (11:30am-7:00pm, 8:30 am-5:00pm, & 7:30am-5:00pm shifts)
Some responsibilities may include but are not limited to:
- Effectively manage the scheduling coordinator department of the practice
- Work together with the other department heads & Practice manager regarding implementing procedures
- Create monthly staffing schedules & vacation approvals for department
- Performance management including performance evaluations and possible disciplinary actions
- Train new staff in scheduling department
- Provide supervision and support to scheduling coordinators
- Appointment scheduling of patients
- Resolve any department specific issues
- Provide exceptional customer service.
- Recommend new approaches & policies to improve the efficiency of the department
- Answer multi-line phone with grace and efficiency
- Post payments to accounts
- Complete all tasks and duties assigned to the scheduling coordinator personnel
- Perform other duties as assigned
Qualifications:
- Minimum 2 years experience managing a small medical or dental practice.
- High school diploma (or equivalent)
- Excellent communication skills
- Knowledge of Excel & Microsoft Word
- Bonus: Knowledge of orthodontic procedures and terminology
Skill Requirements:
- Maintaining friendly attitude with patients and staff even under pressure
- Ability to meet deadlines
- Communicating appropriately with team members and acting as a role model
- Capable of working with interruptions and managing multiple priorities
Compensation & Benefits:
- Competitive pay based on experience
- Bonus opportunities
- Paid vacation
- Uniform allowance
- Possible 401k plan (restrictions apply)