Revenue Operations Manager

About Our Organization: Punchbowl News is a news content company focused on power, people and politics in Washington. Punchbowl News’ primary focus is breaking news about power, the nation’s political leadership and explaining to our audience of political junkies how Washington works. We produce (at least) three newsletters each day, a daily podcast, dozens of events and more across our growing product suite.

Punchbowl News’ theory is that power in Washington emanates from the Capitol – and that’s the center of our focus. Our audience includes members of Congress, high-ranking members of the Trump administration, lobbyists, top-level reporters, media executives, Wall Streeters, tech and Hollywood executives and everyday political fans.

FLSA Status: Exempt

Employment Status: Full-time Regular

Primary Location: Washington, DC

Job Summary: Punchbowl News is seeking an experienced Revenue Operations Manager to optimize both our direct ads and subscriptions sales processes, manage our Customer Relationship Management (CRM) infrastructure, and drive operational excellence across our revenue teams. This role is critical to scaling our sales teams and ensuring seamless coordination between our Ad Sales, Subscription Sales, Marketing, Product, Events, and Engineering teams. The ideal candidate will serve as the HubSpot CRM expert and process architect, building the reporting and operational infrastructure that powers our revenue growth.

Responsibilities

• Serve as the primary owner and administrator of our HubSpot CRM, ensuring data integrity, optimal configuration, and maximum adoption across teams.
• Design, implement, and maintain CPQ (Configure, Price, Quote) workflows to streamline deal execution and approval processes.
• Build, maintain, and present comprehensive dashboards and insightful reports that provide actionable insights into sales performance, pipeline health, and forecasting accuracy.
• Develop and present custom reporting solutions for leadership and cross-functional stakeholders to support data-driven decision making.
• Design, document, and train teams to execute scalable sales processes that support business growth while maintaining quality and compliance.
• Identify bottlenecks in the sales cycle and implement solutions to improve conversion rates and deal velocity.
• Train sales team members on CRM best practices, new tools, and process changes.
• Continuously evaluate and optimize our sales technology stack to improve efficiency and effectiveness.
• Create and maintain sales playbooks, training materials, and best practice documentation.
• Accurately document processes and maintain detailed system documentation in a timely manner.

Qualifications

• 3 years of direct experience in Revenue Operations, Sales Operations, or a similar role.
• Proven expertise with CRMs (ideally HubSpot), including advanced features like workflows, custom properties, and reporting.
• Hands-on experience implementing and managing CPQ tools (e.g., HubSpot Commerce, DealHub, Salesforce CPQ, or similar).
• Strong track record of building reports and dashboards that drive business decisions.
• Advanced proficiency in CRM administration and data management.
• Expert-level skills in data analysis and visualization.
• Exceptional problem-solving abilities with a process-oriented mindset.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical audiences.
• Demonstrated ability to work effectively across departments and influence without direct authority.
• Meticulous attention to detail with a commitment to data accuracy and operational excellence.
• Experience in a high-growth startup or SaaS environment is highly desirable.
• Familiarity with additional tools in the sales tech stack (e.g., Chargebee - or other subscription management tools, Outreach, Gong - or other Sales call tracking software, LinkedIn Sales Navigator, Zoom Info, etc) is a plus.

Compensation & Benefits

The salary range for this position is $100,000 to $120,000. Final compensation will be determined based on the role’s scope, as well as the candidate’s experience and relevant skills.

In addition to salary, Punchbowl News is pleased to offer other benefits

• Health Coverage: Medical, dental, and vision insurance, with 100% of premiums covered by Punchbowl News for employees and eligible family members.
• Retirement Plan: 401(k) with employer-matching contributions, available after six months of employment.
• Paid Time Off: 20 days of paid vacation annually, in addition to most federal holidays.
• Office-Wide Breaks: Two additional weeks of paid company-wide time off—end of August and end of December.
• Parental Leave: Up to 20 weeks of fully paid leave for birth parents. Non-birth parents or partners are eligible for 12 weeks of paid leave.
• Professional Development: Ongoing learning opportunities through internal training, programs, and external classes.

This is an in-person role based in Washington, DC, with required on-site attendance Monday through Thursday, and remote work on Fridays.

Employment Eligibility & Equal Opportunity Statement

Punchbowl News celebrates diversity and is committed to creating an inclusive environment for all employees.

In accordance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required Form I-9 upon hire.