What are the responsibilities and job description for the Sales Service Representative position at Pumps Fitness for Women?
Company Description Pumps Fitness for Women is a fitness center dedicated to supporting women in achieving their health and wellness goals in a comfortable, inclusive environment. The club focuses on providing approachable fitness options, friendly customer service, and a community-oriented atmosphere. Team members are encouraged to build positive relationships with members, helping them feel motivated, informed, and welcomed. Pumps Fitness for Women continues to grow its membership by offering personalized experiences and consistent, high-quality service.
Role Description This is an evening, part-time, on-site Sales Service Representative role based in Clifton, NJ. The Sales Service Representative is responsible for greeting and assisting members and guests, answering questions about membership options, and providing tours of the facility. Daily tasks include following up on leads, conducting membership sales, processing new memberships and renewals, housekeeping task, potential babysitting hours, maintaining accurate records in the club’s systems. The role also involves handling phone and in-person inquiries, addressing basic member concerns, and supporting front-desk operations such as check-in procedures and light administrative duties. The Sales Service Representative collaborates with the team to meet sales targets, support promotional events, and uphold a clean, organized, and welcoming environment for all members.
Qualifications
- Proven customer service and client-facing skills, with the ability to build rapport, listen actively, and respond professionally to member needs
- Sales or membership enrollment experience preferred, including lead follow-up, explaining services or packages, and meeting or exceeding sales goals
- Strong communication and interpersonal abilities, including clear verbal communication, confident in-person and phone interactions, and professional email etiquette
- Basic administrative and organizational skills, such as data entry, recordkeeping, handling payments, and managing schedules or appointments
- Interest in health, fitness, or wellness, with the ability to speak positively about fitness offerings and encourage participation
- Reliable, punctual, and comfortable working on-site in Clifton, NJ, including evenings and potential shift coverage for mornings or weekends as needed
- Ability to work both independently and as part of a team in a fast-paced, member-focused environment
- High school diploma or equivalent; prior experience in fitness, hospitality, or retail environments is a plus