What are the responsibilities and job description for the Billing Operations Associate position at Pump.co?
Pump is on a mission to make cloud spend effortless and radically more affordable. We help companies automatically reduce and manage their cloud costs with no heavy lifting and no complicated contracts, just smarter infrastructure spend. As we scale, we’re looking for a sharp, detail-obsessed Billing Operations Associate to keep our revenue engine running flawlessly.
In this role, you’ll sit at the intersection of finance, operations, and customer teams, ensuring invoices go out accurately, payments come in on time, and nothing slips through the cracks. If you thrive in fast-paced environments, love solving operational puzzles, and have zero tolerance for numerical mistakes, this role is for you.
What You’ll Do
- Own end-to-end billing operations: generate, review, and send invoices with precision and speed.
- Reconcile usage, credits, discounts, and adjustments across multiple internal systems.
- Monitor payments and aging reports; proactively follow up on overdue invoices and support collections.
- Investigate and resolve billing discrepancies by identifying root causes and implementing fixes.
- Collaborate cross-functionally with finance, sales, success, and engineering to streamline billing workflows.
- Build and maintain dashboards and trackers in Google Sheets/Excel (basic SQL is a plus).
- Document processes and drive scalability across billing and revenue operations.
- Balance high-impact problem-solving with repetitive, detail-heavy operational tasks.
Requirements
- 1–3 years of full-time work experience, ideally in banking, consulting, finance, operations, or a high-growth start-up.
- Strong bias for action; you move quickly, unblock yourself, and don’t wait for perfect information.
- Extreme attention to detail and a low tolerance for numerical errors.
- Comfortable with numbers and proficient in Excel/Google Sheets (pivot tables, lookups, etc.).
- Excellent written communication skills for customer-facing billing conversations.
- Thrives in a fast-paced, high-ownership environment with constantly shifting priorities.
- Highly organized and able to manage multiple workflows under pressure.
Salary : $70,000 - $90,000