Assistant General Manager

About Company:

Pulse Hospitality is a dynamic company specializing in the management of a diverse portfolio of hotels. Our mission is to deliver exceptional guest experiences while fostering a vibrant, inclusive, and supportive work environment for our employees. We are dedicated to excellence in hospitality and committed to creating a workplace where diversity and inclusivity are at the heart of everything we do.

Our Vision

Our vision at Pulse Hospitality is to be the leading force in the hospitality industry. We strive to set new standards for excellence, innovation, and employee engagement, ensuring that every interaction reflects our dedication to both our guests and our team. Through our unwavering focus on exceptional service and a vibrant, inclusive culture, we aim to inspire and elevate the world of hospitality.

Our Mission

At Pulse Hospitality, our mission is to redefine the standards of hotel management by delivering outstanding customer experiences through exceptional service and innovation. We are dedicated to creating a diverse and inclusive workplace where every employee feels valued and empowered. 

About the Role:

The Assistant General Manager plays a pivotal role in supporting the General Manager to ensure the seamless operation of the hotel. This position is responsible for overseeing daily activities across multiple departments, ensuring high standards of guest service, operational efficiency, and financial performance. The Assistant General Manager will contribute to strategic planning, staff development, and the implementation of policies that enhance the overall guest experience. A key focus of this role is to identify operational challenges and implement effective solutions to optimize productivity and profitability. Ultimately, the Assistant General Manager ensures that the hotel operates in compliance with safety regulations and company standards while fostering a positive and collaborative work environment.

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in hotel management or a similar hospitality leadership role.
• Proven knowledge of hotel operations including front office, housekeeping, and food and beverage management.
• Strong understanding of yield management and cost control techniques.
• Familiarity with safety procedures and regulatory compliance in the hospitality industry.

Preferred Qualifications:

• Experience in pre-opening hotel projects or new department launches.
• Certification in hospitality management or related professional credentials.
• Demonstrated ability to lead diverse teams and manage repetitive operational tasks efficiently.
• Advanced skills in problem identification and resolution within a hospitality context.
• Experience with hospitality management software and property management systems.

Responsibilities:

• Assist in managing daily hotel operations including front desk, housekeeping, food and beverage, and maintenance departments.
• Support the General Manager in developing and executing operational strategies to meet financial and service goals.
• Monitor and control food costs, labor costs, and other operational expenses to maximize profitability.
• Implement and enforce safety procedures and compliance with health and safety regulations.
• Lead and motivate staff through training, coaching, and performance management to maintain high levels of hospitality and service quality.
• Participate in pre-opening activities for new hotel properties or departments, ensuring readiness and smooth launch.
• Analyze yield management data to optimize room rates and occupancy levels.
• Identify operational problems promptly and develop effective solutions to improve guest satisfaction and operational efficiency.

Skills:

The required skills such as hotel management and hospitality management are essential for overseeing daily operations and ensuring guest satisfaction. Yield management skills are applied to analyze market trends and adjust pricing strategies to maximize revenue. Identifying and solving problems is a continuous process, enabling the Assistant General Manager to address operational challenges proactively. Knowledge of food costs and safety procedures ensures that the hotel maintains profitability while complying with health and safety standards. Additionally, experience with repetitive motions and pre-opening activities supports efficient workflow management and successful launch of new hotel properties or departments.