Pulse Heart Institute Patient Services Coordinator

About Pulse Heart Institute

MultiCare’s Pulse Heart Institute is a physician led institute with multi-specialty partnership with Cardiothoracic surgery, vascular and cardiovascular service lines. Our team and state-of-the-art programs create a world-class health care organization and the destination center for cardiac, thoracic, and vascular care with complex structural heart disease and interventions, advanced heart failure service as well as advanced imaging with cutting edge technologies.

FTE: 1.0, Shift: Days, Schedule: M-F 8:00 - 5:00

Position Summary

The Patient Services Coordinator is the initial point of contact for patients at our outpatient clinics. This role performs a variety of critical functions to maintain the clinical flow and to ensure patients receive care as ordered in a timely fashion.

Essential Responsibilities

• Updates patient information, provides any required forms to complete, and obtains signatures as necessary.
• Prepares charts for each clinical session and ensures lab, diagnostic test results, history & physical examinations or other documentation are in charts as appropriate.
• Schedules patients for appointments as needed, including consultation and diagnostic appointments for patients per provider/assistant request and documents such.
• Schedules transportation and/or interpreters for patient as needed.
• Verifies insurance eligibility as appropriate.
• Provides telephone coverage. Utilizes good customer service practices for all callers.
• Completes forms as requested.
• Responds to patient requests expeditiously, maintaining an efficient clinical flow.
• Contributes to professional communication with team members in order to convey important information relating to patient care, operations, or clinical needs.
• Maintains awareness of changes in protocols/procedures of the department; maintains competency on all applicable computer systems.
• Other duties as assigned
  
  

Qualifications And Requirements

Education: High School diploma or GED equivalent required.

Experience: One year experience as a medical receptionist or other related field preferred. Knowledge of medical terminology preferred.

Why Choose Pulse?

• Physician-led care – Led by clinicians who understand patient needs firsthand, ensuring decisions are grounded in expertise and collaboration
• Mission-driven – We simplify the complexities of cardiovascular care and put patients at the center of every decision
• Proven excellence – Pulse units across MultiCare received the 2025 Chest Pain – MI Registry™ Platinum Performance Achievement Award — the only facilities in Washington to earn this distinction
• People-first culture – We invest in our teams through professional development, supportive leadership and a workplace where caregivers can learn, grow and succeed
• Culture of belonging – Every caregiver is valued, supported and included — belonging is the foundation of how we work and grow
• Pacific Northwest lifestyle – Work and live where natural beauty, adventure and strong community connections are part of everyday life
  
  

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.32 - $27.80 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.