What are the responsibilities and job description for the Product Systems and Enablement Specialist position at Pulse For Good?
Pulse for Good is looking for a detail-oriented, systems-minded individual to become the internal expert on how our software works, how it should work, and how to clearly explain it to others.
This role sits at the intersection of product understanding, quality assurance, documentation, and customer training. You will deeply learn the Pulse platform, validate that it behaves as intended, document it clearly, and teach customers and teammates how to use it effectively.
You will be the person people go to when they ask:
“How is this supposed to work?”
What You’ll Do
Develop a deep, precise understanding of how the Pulse platform is designed to function
QA the system to ensure features work as intended (not just that they “work”)
Identify inconsistencies, edge cases, and opportunities to improve how the system behaves
Create and maintain clear internal and customer-facing documentation
Train customers through live calls, video sessions, recorded walkthroughs, and in-person sessions
Answer questions from customers and teammates about how the system works and why
Partner with the product and development team to clarify intent and surface gaps
What We’re Looking For
Exceptionally detail-oriented; comfortable being a little obsessive about correctness
Strong communicator who can explain complex systems simply and clearly
Comfortable on live calls and video (teaching, walking through software, answering questions)
Naturally curious about how systems work and why
Organized thinker who enjoys documenting processes and workflows
Confident enough to say: “This technically works, but it’s not right”
Background We Expect (Flexible)
Background in Information Systems, Human Experience Design, UX, Instructional Design, Technical Communication, or a related field
Experience with SaaS software, documentation, QA, training, or customer enablement is a plus
Degree is less important than the ability to understand, verify, and explain systems clearly
Why This Role Matters
This role is essential to ensuring our software does what we believe it does — and that our customers truly understand and benefit from it. You’ll help keep Pulse honest, usable, and teachable.