Field Manager

ABOUT ACW

Adobe Care & Wellness (ACW) is an organization whose culture is based on inclusivity and guided by a driving mission to positively impact the lives we touch. Founded in 2018, ACW is a woman-owned business, recognized as one of Arizona’s fastest-growing companies and a Phoenix Business Journal’s “Best Places to Work.” Based out of Phoenix, AZ with satellite locations in multiple states, ACW is an integrated health solutions company that specializes in customizing programs for insurance groups, providers, hospitals, and families offering case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. ACW is one of the only fully integrated healthcare providers in the nation, offering top-tier, meaningful medical services with a variety of service lines. As we continue to expand and serve those in need, we are looking for people who want to make a difference.

POSITION SUMMARY 

The Adobe Care & Wellness Field Manager will be responsible for supporting a team of Medical Assistants (or as we like to call them, Care Navigators) and their daily tasks. Additionally, as the Field Manager, you will be conducting weekly audits, chart reviews, and answering those everyday questions for your field staff. In this role, you will be responsible for training and traveling up to 4 hours to meet with teammates and coworkers to oversee member visits (aka a “ride-along”). Traveling is a big part of the position to ensure their employees are successful. As the Field Manager, you must be detailed oriented and show initiative on how to improve performance as well as have suggestions for efficiency out in the field. 

This position works closely with our other Field Manager and reports to our Director of Quality. 

DUTIES & RESPONSIBILITIES

• Travel up to 40%; regions are identified and updated based on business needs. Travel may include into other states for training and oversight of staff.
• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Develops personal growth opportunities; coaches, counsels, and disciplines staff when necessary; Provides performance evaluations and assesses competency annually; Develops and monitors corrective action plans as necessary.
• Develop positive relationships with clients, caregivers, practitioners, and other team members.
• Communicates job expectations, planning and monitoring and analyzing outcomes for opportunities of improvement.
• Interact with peers in a collegial manner, supporting efforts to improve outcomes throughout the organization.
• Conduct in-home assessments on identified patients, following established guidelines as necessary and in training.
• Establish strategic goals by gathering pertinent business, financial, services, and operations information aligned with the organization.
• Identify urgent and emergent situations for proper intervention.
• Educate and provide company/clinical direction for staff on topics related to health conditions and clinical documentation.
• Audit chart and workflow processes for areas of improvement and to identify areas requiring performance improvement.
• Participate in Quality Assurance Process Improvement.
• Compliant with all HIPAA regulations and maintain security of protected health information (PHI).
• Assumes responsibility for personal growth. Develops, maintains and upgrades professional knowledge and practice skills through attendance at seminars, conferences and participation in continuing education and in-service classes. 

SKILLS & QUALIFICATIONS

• Minimum of three (3) years of management experience.
• Minimum of three (3) years field experience.
• Strong management skills and ability to manage multiple tasks simultaneously.
• Exceptional communication, negotiation, and customer service skills.
• Strong attention to detail and ability to solve problems quickly and efficiently.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Excellent presentation skills, interpersonal skills as well as excellent written and verbal communication skills to target audience.
• Strong relationship building skills, multitasking, prioritization, and solutions oriented.
• Ability to foster teamwork and develop cohesion among staff. 
• Strong strategic thinking, critical thinking, analytical ability, verbal, and written communication skills to target audience.
• Excellent Communication skills — Listening, speaking, and writing.
• Personal management skills — Plan and manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
• Teamwork — The ability to work well with one or more groups.
• Interpersonal effectiveness — Relate to co-workers and build relationships with others in the organization.
• Strong work values — Dependability, results-driven, honesty, and a positive attitude.\
• Experience working with and knowledge of Medicare Advantage, Medicaid, and Medicare

EDUCATION, LICENSES, & CERTIFICATIONS

• Associate degree required.
• Bachelor's degree strongly preferred.
• Medical Assistant degree required. 
• Certified Medical Assistant preferred. 
• Basic Life Support (BLS) certification. 

PHYSICAL DEMANDS

• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Continually required to travel in a vehicle in various temperatures. 
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• May occasionally lift and /or move more than 30 pounds.
• Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. 

EQUAL EMPLOYMENT OPPORTUNITY

ACW is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.