What are the responsibilities and job description for the Inside Sales & Technical Support Manager $110,000 - $112,000pa position at Pulsar Measurement?
COME JOIN OUR TEAM!
We are a growing company that invests in our people, our products, and our technology. We offer real opportunities for career growth. Our salaries are competitive with the market, and we have a great benefits platform that includes a flexi holiday scheme, company sick pay, salary sacrifice pension, employee discount scheme, life assurance and a company bonus scheme together with a great positive culture!
WHO WE ARE:
Pulsar Measurement is part of the TASi Measurement group and is a worldwide leader in ultrasonic instrumentation for wastewater, industrial, and environmental markets. Since 1986 we have developed, manufactured and marketed industrial flow and level monitoring instruments including ultrasonic level transmitters, clamp-on ultrasonic flow meters, and open channel flow meters.
The newly restructured TASi Measurement, our parent group, has successfully grown companies who consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments. TASi Measurement’s high repeat customer rate is due to an ability to remain close to our customers reinforced by providing local service and complete engineered solutions and problem solving.
Join us on this exciting journey as we continue to expand our business.
Job Summary
The Inside Sales and Technical Support Manager is accountable for the leadership, performance and continuous improvement of Inside Sales, Technical Support and Customer Service functions across the Americas. The role manages a team of Sales Application Engineers, Technical Support professionals and Customer Service representatives, ensuring high levels of customer satisfaction, technical excellence and commercial performance. The role holds responsibility for inside sales performance, technical support delivery, customer service standards, forecasting accuracy, and cross-functional collaboration with Regional Sales Managers, Manufacturing and the wider TASi Measurement group.
Principal Duties And Responsibilities
Travel is based on business demand and may include visits to regional offices, factories, customer sites and suppliers.
Knowledge, Skills & Abilities
Demonstrates strong leadership, accountability, adaptability and integrity, with the ability to manage change, make sound decisions and lead by example in line with Pulsar Measurement’s values.
Commitment To People And Planet
TASi Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us.
As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.
We are a growing company that invests in our people, our products, and our technology. We offer real opportunities for career growth. Our salaries are competitive with the market, and we have a great benefits platform that includes a flexi holiday scheme, company sick pay, salary sacrifice pension, employee discount scheme, life assurance and a company bonus scheme together with a great positive culture!
WHO WE ARE:
Pulsar Measurement is part of the TASi Measurement group and is a worldwide leader in ultrasonic instrumentation for wastewater, industrial, and environmental markets. Since 1986 we have developed, manufactured and marketed industrial flow and level monitoring instruments including ultrasonic level transmitters, clamp-on ultrasonic flow meters, and open channel flow meters.
The newly restructured TASi Measurement, our parent group, has successfully grown companies who consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments. TASi Measurement’s high repeat customer rate is due to an ability to remain close to our customers reinforced by providing local service and complete engineered solutions and problem solving.
Join us on this exciting journey as we continue to expand our business.
Job Summary
The Inside Sales and Technical Support Manager is accountable for the leadership, performance and continuous improvement of Inside Sales, Technical Support and Customer Service functions across the Americas. The role manages a team of Sales Application Engineers, Technical Support professionals and Customer Service representatives, ensuring high levels of customer satisfaction, technical excellence and commercial performance. The role holds responsibility for inside sales performance, technical support delivery, customer service standards, forecasting accuracy, and cross-functional collaboration with Regional Sales Managers, Manufacturing and the wider TASi Measurement group.
Principal Duties And Responsibilities
- Provide direct leadership and line management for all Inside Sales, Technical Support and Customer Service staff across the Americas, including recruitment, onboarding, performance management, development and succession planning.
- Set, monitor and report on key performance indicators (KPIs) for inside sales, technical support and customer service, ensuring service levels and commercial targets are consistently met.
- Plan, prioritise and allocate resources to ensure effective workload management and timely customer response.
- Own technical support service delivery, including escalation management, root cause analysis and continuous improvement initiatives.
- Act as the primary escalation point for complex customer, technical or service-related issues.
- Oversee CRM, ERP and order processing activities, ensuring data accuracy, process compliance and effective reporting.
- Build strong working relationships with Regional Sales Managers, manufacturing teams in Long Sault (Canada), and other internal stakeholders to support sales growth and customer satisfaction.
- Drive continuous improvement in customer experience, internal processes, systems usage and team capability.
- Ensure compliance with relevant company policies, quality standards, health and safety requirements, and data protection obligations.
- Participate in sales strategy discussions, operational reviews and cross-functional improvement initiatives.
Travel is based on business demand and may include visits to regional offices, factories, customer sites and suppliers.
Knowledge, Skills & Abilities
- Proven experience leading inside sales and/or technical support teams within a technical or engineering-led environment.
- Strong commercial acumen with experience of sales forecasting, pipeline management and revenue delivery.
- Demonstrated ability to lead, motivate and develop high-performing teams.
- Strong stakeholder management skills with the ability to influence across functions and regions.
- Excellent written and verbal communication skills.
- Strong problem-solving, decision-making and time management capabilities.
- Degree qualified in Engineering or a related technical discipline, or equivalent industry experience.
- Strong working knowledge of CRM, ERP/MRP systems and Microsoft Office applications.
- Experience operating in a North American sales and service environment.
Demonstrates strong leadership, accountability, adaptability and integrity, with the ability to manage change, make sound decisions and lead by example in line with Pulsar Measurement’s values.
Commitment To People And Planet
TASi Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us.
As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.
Salary : $110,000 - $112,000