Key Account Manager, Luxury Department Stores & Independent Accounts

Puig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry. 

With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people's emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and 5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.

The Key Account Manager (KAM) for Puig US will be responsible for driving growth and managing strategic retailer relationships across Exemplar Luxury Group, including Bergdorf Goodman, Saks Fifth Avenue, and Neiman Marcus; Holt Renfrew in Canada; and Puig's Independent Account network. The role will own account planning and day-to-day commercial execution across these businesses, with a primary focus on the Niche portfolio: BYREDO, Dries Van Noten, Penhaligon's, Christian Louboutin Beauty, and L'Artisan Parfumeur. This individual will also support the Nordstrom business across the broader Puig portfolio, including Niche and Prestige brands Carolina Herrera, Rabanne, and Jean Paul Gaultier, with particular emphasis on eventing and operational execution. Reporting directly to the Key Account Director responsible for Nordstrom, Exemplar Luxury Group, Holt Renfrew, and Independent Accounts, this person will partner closely with cross-functional teams to deliver sales, profitability, elevated brand presence, and flawless execution across the portfolio.

• Serve as the primary day-to-day commercial contact for Exemplar Luxury Group, Holt Renfrew, and Independent Accounts, building strong relationships across buying, planning, marketing, operations, and store teams
• Develop and execute account-specific strategies, annual business plans, and joint priorities that deliver sell-in targets, profitable growth, and long-term brand development
• Maintain a deep understanding of each retailer's business model, customer, competitive landscape, and banner or market dynamics to identify focused growth opportunities
• Lead the Niche portfolio across owned accounts, ensuring BYREDO, Dries Van Noten, Penhaligon's, Christian Louboutin Beauty, and L'Artisan Parfumeur are positioned and supported according to each brand's distribution and luxury positioning
• Support the Key Account Director on Nordstrom across the Puig portfolio, with particular ownership of event planning, executional follow-through, and operational coordination for both Niche and Prestige brands
• Analyze sales, inventory, distribution, productivity, and market trends to identify opportunities, risks, and clear actions by account, brand, door, and channel
• Partner with the Key Account Director on annual forecasts, investment recommendations, account priorities, KPIs, and business reviews
• Work cross-functionally with marketing, demand planning, finance, visual merchandising, education, and field teams to deliver launches, events, animations, promotions, and retailer programs on time and with excellence
• Own operational follow-through across assigned accounts, including forecasts, assortments, item setup, orders, inventory flow, launch readiness, event tools, and issue resolution
• Drive elevated in-store presence and luxury execution through partnership on space, placement, merchandising, visual standards, distribution, and priority-door opportunities
• Support buyer negotiations and recommendations related to assortment, distribution, pricing, promotions, marketing investments, eventing, and product placement while protecting brand equity and profitability
• Monitor and communicate performance, key initiatives, retailer feedback, risks, decisions, and next steps through clear recaps, trackers, and leadership updates

• Bachelor's degree in business, marketing, or a related field (preferred)
• 5 years of experience in Sales, Planning, or Key Account Management within luxury beauty, fragrance, fashion, or consumer retail
• Experience managing luxury department store, specialty retail, and/or independent account businesses; established retailer relationships are a plus
• Experience working across Niche and Prestige beauty portfolios, with an understanding of selective distribution and luxury brand positioning
• Strong commercial acumen and understanding of retail dynamics, forecasting, inventory, consumer behavior, and the competitive landscape
• Exceptional relationship-building, negotiation, communication, and presentation skills across retailer, field, cross-functional, and senior leadership audiences
• Analytical and action-oriented mindset, with proficiency in interpreting sales and performance data and translating insights into clear recommendations
• Highly organized and able to manage multiple retailers, brands, launches, events, and operational priorities in a fast-paced, cross-functional environment
• Strong proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.