Part-Time Bilingual Customer Service Specialist (Spanish/English)

Background

Puget Sound Food Hub (PSFH) is a thriving farmer-owned cooperative making a significant impact in our region. At the heart of our operations is a commitment to marketing, aggregating, and distributing locally produced food from our member-owner farms to a diverse clientele of wholesale buyers. Our customer base includes restaurants, hospitals, schools, grocery stores, corporate dining, and more!

Summary

This Part-time role sits at the intersection of customer service, sales support, and operations. The primary objective is to protect and grow revenue by delivering reliable, responsive service to customers and producers while keeping orders, systems, and communication clean and accurate. This is not a passive admin role—this position actively prevents problems, resolves issues quickly, and keeps the Sales team moving forward.

Essential Functions

• Support daily activities of the Sales Department to ensure orders flow accurately and on time
• Conduct proactive outreach (phone, email) to customers to: receive and confirm orders, update account information, resolve issues before they impact delivery or billing
• Conduct outreach to producers as needed to confirm availability, pricing, and order details
• Navigate Local Food Marketplace (LFM) and Local Food Connect as core daily tools to: place and modify orders, update product and account information, troubleshoot system-related issues for customers and producers
• Identify priority or time-sensitive issues and escalate them to the appropriate internal team without delay
• Build and maintain working knowledge of current products, producers, pricing structures, and services
• Provide consistent administrative support to the Sales team, including documentation, follow-ups, and coordination
• Support special projects as assigned, especially during peak seasons or growth initiatives
• Provide in-person support to members and customers, including on-site troubleshooting and issue resolution as needed

Core Responsibilities

• Ensure orders are accurate, complete, and aligned between customers, producers, and internal systems
• Proactively catch errors, inconsistencies, or gaps before they become customer-facing problems
• Resolve customer and producer issues with urgency, clarity, and professionalism
• Maintain organized records and communication trails to support sales, accounting, and operations
• Contribute to a dependable, high-functioning office environment by supporting essential administrative needs

Competencies

• Strong organizational skills with the ability to manage multiple priorities without dropping details
• High personal accountability—follows through and closes loops
• Impeccable service mindset with a solutions-first approach
• Professional, clear, and consistent communication across phone, email, and internal channels
• Ability to stay calm and effective in a fast-paced, changing environment

Required Skills & Experience

• Spanish fluency and literacy
• High School Diploma or GED required
• 1 year of experience in a fast-paced, detail-oriented work environment (customer service, sales support, operations, or admin)
• Microsoft Office proficiency required, including:
• Confident navigation of spreadsheets (Excel or equivalent)
• Basic data entry, sorting, filtering, and accuracy checks
• Outlook and Word for professional communication and documentation
• Comfort using multiple software systems and learning new platforms quickly

What Success Looks Like

• Orders are accurate, on time, and require minimal rework
• Customers and producers feel informed, supported, and confident in the process
• Sales team spends less time fixing issues and more time selling
• Problems are surfaced early and resolved quickly—not after they escalate

Schedule

• Part-time, non-exempt
• X3 days, Monday, Thursday & Friday
• Hybrid onsite/remote
• Schedule subject to adjustment based on business needs

Physical Requirements

• Sitting or standing: Up to 8 hours per day
• Lifting: Infrequently up to 50 pounds
• Typing/Data Entry: Up to 8 hours per day
• Driving or attending events: Rarely

Environmental Factors

• Primarily office-based and remote work environment with standard office conditions
• Periodic on-site presence in a warehouse setting to support customers, producers, or internal teams as needed
• Warehouse environment may include moderate noise levels and temperature variations
• Physical demands include occasional lifting and frequent standing.

Compensation: $21.50 per hour

Benefits

• Eligible for vision, and dental insurance the first day of the month following 60 days of employment
• 100% of vision and dental premiums covered by PSFH
• Two weeks of PTO annually
• Paid holidays
• Staff discount on PSFH products

Location: Puget Sound Food Hub Warehouse; 15612 Best Road, Mount Vernon, WA 98273

Reports to: Sales Manager

Pay: From $21.50 per hour

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Application Question(s):

• Spanish literacy: can you read, write and converse in Spanish?

Experience:

• Microsoft Office: 1 year (Preferred)

Work Location: Hybrid remote in Mount Vernon, WA 98273

Salary : $22