Towa Manager

TYPICAL WORK SCHEDULE (DAYS/HRS PER WEEK): TBD

JOB PURPOSE: Oversee the total golf shop operation and services including the golf shop, golf range, golf simulator and golf services areas. The position will promote an exceptional "golf experience," and provide excellent services and programs for all patrons.

Assist qualified Pueblo of Pojoaque Tribal members in employment opportunities with the Pueblo of Pojoaque Businesses by hiring, coaching and supporting their career growth.

ESSENTIAL FUNCTIONS:

• Oversee the management and performance of all golf shop and applicable department operations and services; assure high standards and total customer satisfaction
• Establish golf shop operations personnel policies and ensure proper hiring, training, supervising, personal development and corrective action in accordance with fair labor standards, safety and established policy
• Oversee the development of operating procedures and training manuals for the golf shop operations
• Oversee and manage the Assistant Golf Professional(s) and all golf shop department staff
• Schedules and chairs regular staff meetings focused on customers, operations, revenue growth, cost containment and continuous improvement
• Attends monthly Golf Committee meetings and any invited/scheduled management meetings
• Develop/coordinate the development of annual business plans for the golf operation
• Coordinate and ensure all written correspondence, newsletters, and communications for the golf operation
• Coordinate plans with the Food and Beverage Manager for all food and beverage needs, on-course food and beverage needs, outside events, and catering for all golf functions
• Meet, greet, and welcome prospective members via club’s membership program
• Enforce all rules and regulations governing golf course usage
• Develop/oversee an innovative tournament schedule that services all member segments
• Develop/oversee golf instruction, clinics, golf schools, and player development programs
• Develop/oversee a profitable merchandise concession that is consistent with member demographics and needs; oversee and perform a monthly inventory
• Oversee golf marketing initiatives including all promotional materials, play recruitment, yield management, golf packages, and outside events plus the promotion of new golf memberships (where applicable)
• Oversee all fiscal areas and performance for the golf operations including planning, budgeting, forecasting, monitoring, and correction
• Play golf with members of all skill levels as time and duties permit
• Oversee and enforce golf shop operations policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory and resources
• Oversee, manage, and submit golf shop operations payroll on a bi-weekly basis; produce a weekly work schedule
• Remain up-to-date on customer relationship management tactics and strategies

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

• Maintain PGA of America membership in good standing in an active classification
• Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations

• Strong knowledge of supervisory, management, and decision-making techniques

• Strong organizational, planning and prioritization skills
• Self-motivated with desire to promote and market
• Excellent verbal and written communication skills
• Service and customer focused attitude
• Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database software

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• Post-Secondary Degree or equivalent in golf administration, business or closely related field.
• Minimum of seven (7) years working within the golf industry
• External knowledge of the golf industry, the golf game and golf etiquette
• A Class A PGA membership is an asset

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Standing-60% /Walking-20% /Sitting-20%;
• Some light lifting and carrying required.

• On 24-hour emergency call
• Travel required.
• May be required to work weekends and holidays