What are the responsibilities and job description for the Operations Manager position at Puddle Pool Services?
Company Description
Puddle Pool Services in Knoxville, TN, is growing! We provide exceptional pool maintenance and cleaning services and focus on delivering high-quality customer experiences. As a leader in the pool care industry, Puddle Pool Services emphasizes professionalism, reliability, and environmental responsibility. Our team is dedicated to upholding the highest standards in every aspect of our work.
Role Description
This full-time, on-site Operations Manager role is based in Knoxville, TN. The Operations Manager will oversee daily business operations, manage staff, and implement strategies to improve efficiency and customer satisfaction. Responsibilities include coordinating schedules, ensuring adherence to company protocols, tracking performance metrics, and resolving operational challenges. The role also involves fostering a positive team culture and building strong client relationships.
Qualifications
- Strong leadership and team management skills with the ability to motivate and coach team members
- Operational planning, organizational, and problem-solving skills
- Customer service and relationship management expertise
- Proficiency in budget management and performance tracking
- Effective communication, negotiation, and conflict-resolution skills
- Working knowledge of operational software and tools; familiarity with pool maintenance operations is a plus
- Ability to adapt to changing priorities and work well under pressure
Salary : $50,000 - $60,000