Service Manager-Floor Equipment - PR-Jackson

Puckett Machinery Company/Puckett Rents is expanding into the floor care and surface preparation market. We are seeking a results-driven Service Manager to lead our new flooring equipment division.

The Service Manager is responsible for overseeing day-to-day service operations including field- and shop-based repairs, preventative maintenance, technical support, scheduling, safety compliance, and team performance. The ideal candidate will blend mechanical expertise with strong leadership, customer service, and process management skills.

This is a hands-on leadership position. During the initial growth phase of this business unit, the Service Manager will perform direct repair work, field service calls and preventative maintenance, while also building the long-term service team and infrastructure.

Essential Functions, Duties, and Responsibilities:

Key Responsibilities

Team Leadership & Development:

• Manage and coach service technicians (shop and field), service administrators, and yard personnel to endure productivity, quality, and professionalism in every customer interaction.
• Provide ongoing training and development for technicians.
• Ensure a safe, clean, and organized work environment, enforce use of PPE and OSHA/DOT compliance.
• Oversee staffing, scheduling, performance reviews, and corrective actions as necessary.

Operational Management:

• Coordinate service operations for a range of equipment including floor scrubbers, sweepers, burnishers, extractors, and vacuums (Tennant and other brands).
• Supervise job scheduling, dispatch, parts logistics, and customer communication throughout the service lifecycle.
• Oversee preventative maintenance programs and diagnostic repair services, including electrical and hydraulics troubleshooting, system recalibration, and software updates.
• Maintain service records and reports.

Customer Service & Communication:

• Ensure timely and professional communication with customers regarding diagnostics, repair timelines, billing, and future service needs.
• Partner with sales and rental teams to deliver seamless equipment readiness, promote service offerings, and grow customer relationships.
• Resolve customer concerns with professionalism and a customer-first mindset.

Job Requirements:

Knowledge, Skills, and Abilities:

• High school diploma or GED equivalent required. Technical/vocational training in automotive, diesel, electric, or industrial maintenance preferred.
• 6 years of experience in heavy equipment or electro-mechanical service environment, including at least 2 years in a supervisory or management role.
• Prior experience with industrial/commercial floor care systems strongly preferred.
• Valid driver’s license and clean driving record.
• Strong mechanical aptitude with working knowledge of battery, propane, and robotic systems, electrical schematics, hydraulics systems, and combustion engines.
• Familiarity with diagnostic tools, multimeters, laptops/tablets, and service documentation.
• Proficient in Microsoft Office Suite, experience with ERP/work order systems (e.g. RentalMan, ServiceMax, or similar).
• Excellent communication and interpersonal skills.
• Ability to prioritize, multitask, and manage a fast-paced service operation with minimal oversight.