Senior Business Systems Analyst - Pharmacy Mobile App

Description

Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL. Join Publix Technology - Where Innovation Meets Impact

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100 associates. We deliver modern, cutting-edge solutions to 1,400 stores and over 200,000 internal team members across 8 states. Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level - from internships to technical leadership. Be part of a Fortune “100 Best Companies to Work For” and help us build more than just great subs - build the future of technology for Publix. As a Senior Business Systems Analyst on the Pharmacy Mobile App team, you will become a subject matter expert on the functionality offered to customers through our pharmacy mobile apps. You will develop an expert level understanding of our pharmacy mobile apps and how customers use them, understand the impact of digital customer behavior on retail operations, work with stakeholders to define requirements, translate business requirements to system requirements, organize and drive work across development and QA teams, be responsible for the overall readiness and execution of the team’s implementations, communicate the status of efforts and changes, and define and measure results using modern analytics platforms.

Responsibilities:

• Understanding end-to-end customer journey using Publix Pharmacy mobile apps, and its impact upon retail operations and customer expectations.
• Capturing and articulating clear and concise requirements that consider the totality of a complex pharmacy ecosystem.
• Overall planning of large and complex changes in a large enterprise with millions of customers.
• Own the team’s overall readiness and execution of implementation and change making.
• Own the requirements for all changes, working with development and QA team members to obtain the desired result.
• Working with development, QA, and contract team members to track and resolve ADA compliance matters.
• Understanding the Publix systems development lifecycle, as well as executing and ensuring team compliance with the same.
• Defining and managing API and integration flows between mobile, middleware and backend.
• Collaborating with mobile engineers, QA, UX, and other stakeholders to drive delivery and resolve issues.
• Gathering, documenting, and refining business and functional requirements for mobile features.
• Performing gap analysis to identify enhancements, dependencies, and risks in system or process changes.
• Managing the product backlog and ensuring requirements are well defined, testable, and aligned with business priorities.

#LI-JB1

Required Qualifications

• Bachelor’s degree in technical discipline like Computer Science or equivalent work experience
• 5 years’ experience analyzing business contexts in a large environment
• 5 years’ experience translating business requirements to technical requirements
• 3 years’ experience using databases (any SQL-compliant variety) to query information as part of systems analysis

Preferred Qualifications

• Experience with driving compliance with Americans with Disabilities Act (ADA) on mobile applications
• Experience in the pharmacy or healthcare business
• Demonstrated results driving large projects or leading large change efforts
• Experience using Adobe Customer Journey analytics
• Experience working with mobile apps on iOS or Android platforms
• Familiarity with tools such as Azure DevOps/Jira, Firebase, Figma and Splunk
• Experience understanding mobile app lifecycle, API integration, and regulated data handling

Year End Bonus

As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: https://jobs.publix.com/benefits/

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

***Relocation/Household Good Shipment Allowance will NOT be provided.***

Facility

Lak Information Systems/DTO3 B026