Associate Tech Support Analyst (3rd Shift) - Workload Orchestration

Description

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300 professionals delivering innovative solutions to 1,400 stores and 200,000 associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix.

Join the Workload Orchestration team as an Associate Tech Support Analyst responsible for maintaining and monitoring the enterprise workload schedule, backup processes, and data center infrastructure. Why Join Us?

• Operational Efficiency:

  Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.

• Cutting-Edge AI Projects:

  Drive innovation in AI platforms, integrating advanced tools and frameworks to solve complex business challenges.

• Empowered Culture:

  We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.

Responsibilities:

• Monitors production batch schedules, system activity, hardware health, and environmental controls in the Data Centers and related infrastructure.
• Coordinates with Publix Technology Developers, Engineers, and other internal resources to implement and update batch jobs and operational services.
• Resolves service issues via ticketing system and escalations using standard procedures.
• Maintains and updates key performance indicator data.
• Supports schedule changes and updates operational documentation to meet business needs.
• Assists business users with scheduling requests and issue resolution.
• Responds to system alerts using monitoring tools.
• Enforces security protocols to protect Data Center integrity and Publix’s sensitive corporate data.

Required Qualifications

• High school diploma or equivalent
• 1 years of Computer Operations or IT Helpdesk experience or actively pursuing a degree in an IT related field.
• Must be willing to work 3rd shift schedule:
  • Midnight – 08:00am
  • Full time on-site (no remote work)
• 24/7/365 environment (including weekends and holidays)

Preferred Qualifications

• Associates degree or higher in Information Systems, Computer Science
• Previous experience as a computer operator working with both mainframe and open systems platforms.
• Experience with automated batch scheduler running in a distributed or hybrid environment.
• Ability to monitor system activity and detect issues using:
  • MVS System Console
  • TSO/ISPF
  • SYSVIEW
  • JMR and SAR or similar tools
  • CA OPS/MVS
  • OMEGAMON
• Ability to monitor batch processing tasks using:
  • Windows
  • Linux/Unix
  • SAP
  • Z/OS
  • Databricks
  • Kubernetes
• Working knowledge of:
  • Automated batch scheduling tools running on IBM mainframe and/or distributed environment (CA7, BMC Control-M, Stonebranch Universal Automation Center)
  • Media backup processes and associated applications (Commvault, Rubrik)
  • IBMs Job Control Language and CAs scripting language CLANG
  • Microsoft Office Suite of tools
• Experience using system messaging and alerting tools (Unified Infrastructure Management)
• Ability to track mainframe and cross platform job failures using incident and problem-management applications (Service Manager, ServiceNow), and
• Familiarity with Building Management Systems and facility controls

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Other Compensation Information

A $.75 per hour night differential is paid to associates regularly scheduled to work any hours between midnight and 3:00 a.m.

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: https://jobs-beta.publix.com/benefits/

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

***Relocation/Household Good Shipment Allowance will NOT be provided.***For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

Facility

Lak Data Center B017