What are the responsibilities and job description for the Apply for the Customer Service Agent, Part-time, Benefits – Lakeland job opening. position at Publix?
Are you passionate about helping others and looking for a rewarding career in customer service? Publix Super Markets Inc is seeking dedicated and experienced individuals to join our Benefits Customer Service Team. As a Customer Service Agent (CSA), you will be the first point of contact for individuals seeking support and guidance with their benefit-related inquiries, ensuring that every interaction is handled professionally and with care. Your role is vital in shaping the customer’s experience and maintaining high levels of satisfaction.
What You’ll Do:
- Assist Customers: Take customer calls and provide assistance with their questions and concerns regarding stock, retirement, and group benefits in a fast-paced high-volume environment.
- Problem-Solving: Listen to customers, determine the appropriate response or solution, and take necessary action to assist with their needs.
- Collaborate: Work closely with Customer Service Specialists (CSSs) and other team members to ensure seamless customer experience.
- Learn and Grow: Clear career paths are available for advancement within customer service for those who are passionate about delivering premier service, have a high degree of empathy, and strong problem-solving abilities.
What We Offer:
- Supportive Team Environment: Join a team that values collaboration and real-time support. Our CSSs provide oversight, answer questions, and support new CSAs.
- Career Growth Opportunities: We offer training programs, mentorship, and pathways for promotion to help you advance in your career.
- Comprehensive Benefits: Enjoy competitive pay, health insurance, a company-funded retirement plan that gives you shares of Publix stock, a 401(k) retirement savings plan, a stock purchase plan, paid time off, and other perks.
Challenges and Opportunities:
- Knowledge and Skills: The role requires substantial knowledge of our benefits plans and programs and the ability to use multiple systems simultaneously. We provide comprehensive training to help you succeed.
- Customer Interactions: You may interact with customers who are navigating stressful situations, which can be challenging but also rewarding. We offer training in communication and de-escalation strategies and stress management resources.
- Team Support: We are confident our training and support systems will allow you to approach every situation with confidence and care.
