Payments Support Specialist

Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. employees and their families.

 PEFCU Benefits/Perks:

• Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
• Generous Paid Time Off program (approximately 4 weeks a year)
• 11 paid holidays per year
• 401(k) retirement plan and profit sharing
• Pay for performance incentive programs
• Time off for giving back to your community!
• Tuition reimbursement
• And much, much more!!!

Payment Support Specialist 

The key purpose of this position is to provide accurate and thorough Credit Union operational and payment processing support. Additionally, this specialist must ensure proper processing and maintenance of deposit and loan products and services within the required deadlines.

What you will do...

• Check Processing
  • Processes incoming and outgoing member checks, returns, chargebacks, create and send chargeback letters, processes returned mail, processes FED check adjustments
  • Mobile Deposit Removal requests
  • Review and repair Remote Deposit Checks
  • Process foreign item collections
  • Process stop payment requests for Money Gram checks
• Wires Transfers:
  • Processes member incoming and outgoing domestic and international wire transfers
  • Processes incoming and outgoing wires for credit union operations
  • Review, log, and process DocuSign wire requests
  • Refer suspicious wire requests to the Financial Crimes Unit
  • Verify all incoming and outgoing wires against the Sanctions list, post wire and fee to member accounts
• ACH Processing
  • Process ACH debit and credit exceptions
  • Investigate ACH claims within compliance deadlines
    • send letters for proof of authorization
    • issue provisional credit and/or final credit to member
    • send closed letters to members notifying of results of investigation
    • scan forms and letters to Synergy
  • Processes ACH reclamations
  • Research Tracer Requests
• External Financial Institution Payment Processing
  • Post account funding, failed postings and returns
  • Review forms for Recurring payments and create payment plan in system
  • Oversee Move Money: Pay a Person (P2P) and Account to Account (A2A)
    • Process opt-out requests from members
    • May review and decision limit increases based on Credit Union guidelines
    • May assist members needing assistance accessing P2P and A2A
  • Bill Pay
    • Review new enrollments and updated accounts to ensure all information is accurate
    • Generate and review membership change report
    • Review forms for recurring payments and create payment plan in system
    • Add /update/ remove employees as users in systems as needed
• Collaborate with Credit Union peers to resolve member requests and discrepancies related to their accounts
• Assist in preparation and research pertaining to audits, NCUA exam, and monitoring requests

What you will need...

• Ability to interact effectively and professionally via telephone as well by email and letters
• Able to provide exceptional service to our internal and external members
• Strong mathematical skills
• Must be exceptionally self-motivated and able to work in a rapidly changing and fast paced environment
• Ability to multitask and prioritize to ensure deadlines are met
• Proficiency in Microsoft Word, Outlook, Excel, and Teams
• Exposure to SharePoint, Symitar (Epysis), DocuSign, Ontrac, Payrazr, Fedline, and Money Gram.
• Knowledge of Regulation E, UCC 4-A, Check 21, Reg CC, and NACHA rule
• National Check Professional (NCP) Designation, preferred
• Experience using Fedline Advantage preferred
• ACH or AAP Certification preferred
• Faster Payments knowledge, Certification preferred
• 1-2 years relevant experience in a financial institution.

What’s in it for you…

• Competitive pay
• Pay for performance incentive program
• Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
• Stellar benefits/perks
• Work/life balance

Apply now!