Security Operations Center Manager

Company Description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Job Description

• Direct oversight of the company’s security operations center (SOC) team while driving the success of the security monitoring and response program. 

• Supervise daily operations of the security operations center, ensuring 24/7 coverage and effective incident response to security and safety incidents and emergencies through company monitoring systems.

• Provide training and guidance to team members while enforcing standard operating procedures for incident monitoring, escalation and reporting.

• Use incident reporting and analytics to identify risk patterns and mitigate threats and potential negative business impact.

• Lead staff in addressing security and safety threats, including trespassing, burglaries, robberies and workplace violence. 

• Collaborate with internal partners on strategic planning, preventative measures and incident response while supporting company initiatives.

• Coordinate crisis management and emergency response logistics, including mass notifications and communication with internal and external stakeholders.

• Build and maintain productive partnerships with law enforcement agencies to drive and support timely incident response and thorough investigations into criminal activity.

• Ensure efficient data and evidence collection, including accurate incident reporting and adherence to evidence retention standards  

Qualifications

• 7 years of progressive experience in managing security and/or loss prevention teams in a multi-location environment.

• Prior experience managing teams in a Global Security Operations Center is preferred.  

• Bachelor’s degree in criminal justice, law enforcement or related field, or work history equivalent.

• Expertise in leading emergency response and conducting investigations into security and safety incidents, including external theft, internal theft, fraud and workplace violence.

• Familiarity as an end user with security and safety systems, intrusion detection and emergency notification technology.

• Strong analytical and investigative skills and well versed in using a data driven approach to achieving results.

• Experience in using Microsoft suite programs - Excel, Word and PowerPoint.

• Ability to work a flexible schedule which includes primarily overnight shifts.

• Experience and comfort level working in a fast-paced environment.

• Travel less than 25% may be required.

Additional Information

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting.  Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.**

REF3876M