Collections Specialist

PSCU is looking for a motivated and detail-oriented Collections Specialist to join our team. This role plays a crucial part in managing delinquency and ensuring the security of the credit union’s collateral. The ideal candidate will combine financial expertise with excellent communication skills to navigate credit-related challenges effectively. You will be responsible for handling the collections process, ensuring timely payments, and maintaining strong customer relationships, all while performing duties in compliance with regulatory requirements.

Essential Duties and Responsibilities

• Regularly communicate with members regarding their past-due accounts. Address their concerns, resolve payment issues promptly and verify their current contact information (address, phone number and email, place of employment, source of income).
• Process advanced collection transactions (i.e., repossessions, bankruptcies).
• Collect on small charged off accounts; make recommendations on loans to be charged off.
• Collaborate and support other departments to resolve any issues or discrepancies that may affect account statuses.
• Gather current data on members thru social media accounts, credit report information, criminal history, property records, etc.
• Analyze credit reports and loan documents to ensure accuracy of the information provided at the time of the loan.
• Determine the best course of action to assist the member. Recommend extension agreements or suggest loans tailored to their financial situation.
• Keep up-to-date notes regarding members. Document conversations, payment arrangements, and any relevant details.
• Recommend and prepare accounts for repossession and external collection proceedings. Includes legal action and third-party collections as well as providing follow-up support.
• Analyze loan documents and credit reports. Ensure compliance with collections regulations and policies, identify any potential risk factors.
• Follow up on legal accounts and recommend plans of action. Represent credit union in court actions.
• Perform other duties as assigned.

Education and Experience

• 3 years of experience in Collections, or related experience
• High School or GED

Other Requirements

• Proficiency in computer usage, including Office 365 SharePoint, Teams, Word, Excel, Outlook, and PowerPoint.
• Proficient in job related software, core systems.
• Ability to prioritize tasks and meet deadlines in a fast-paced and evolving environment.
• Embraces and embodies the PSCU organizational culture and acts as brand ambassador.
• Excellent presentation, communication, and interpersonal skills
• A proactive and results-oriented approach to work.
• Demonstrates personal financial responsibility, integrity, and high work ethics
• A strong understanding of the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). Familiarity with these regulations ensures compliance and ethical practices.
• Detail-oriented with a focus on accuracy and quality.
• Ability to work effectively both independently and as part of a team.
• Satisfactory attendance/punctuality record.

What we offer

• Competitive wages
• Career growth / Robust training program
• Work life balance
• Top quality health insurance (Full Time)
• Paid Time Off (accrued and available for use immediately)
• Paid holidays (Full Time)
• Banking hours / Closed on Sunday’s
• Tuition Reimbursement
• 401(K) Plan
• Dental & Vision Insurance (Full Time)
• Short & Long-Term Disability (Full Time)
• Life Insurance (Full Time)

Why join us? At PSCU, we are dedicated to our mission of educating, equipping, and empowering both our team and the communities we serve. By joining us, you’ll be part of a culture that listens to your ideas, supports your growth, elevates and celebrates your achievements, cares for your well-being, and serves with purpose. Together, we create a meaningful impact, and we invite you to be a part of our journey!

To apply, please complete the online application and attach an up-to-date resume.