Operations Business Analyst

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Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).

Duties & Responsibilities:

Seeking a detail-obsessed business analyst who thrives on turning complex contracts into clear, actionable requirements. The ideal candidate will possess a blend of analytical expertise, domain knowledge (Medicaid), and experience managing requirements in cross-functional government programs.

Responsibilities

• Contract Analysis: Review state government RFP documentation to identify deliverables and operational/technical requirements for Medicaid programs.

• Requirements Gathering: Facilitate working sessions with internal stakeholders and technical teams to identify and document business requirements and functional specifications.

• Process Mapping: Analyze current processes and workflows, identify gaps, and recommend process improvements.

• Stakeholder Management: Engage with key stakeholders to ensure alignment of project goals and objectives through requirements.

• Documentation: Create a requirements traceability matrix for each project, along with detailed functional specifications, user stories, and process flows as needed.

• Facilitate Workshops: Lead workshops and meetings as needed to gather input from multiple stakeholders and ensure effective communication.

• Compliance and Standards: Ensure all processes and requirements comply with PPL company policies and PMO standards.

• Project Coordination: Support project timelines and milestones to ensure successful and timely delivery of deliverables.

Required Skills:

• Technical Skills: Proficiency in documenting requirements, process flows, and use cases using tools such as Visio, Jira, or equivalent. Familiar with MS project and other modern project management tools.

• Detail Oriented: Ability and desire to parse contracts on a regular basis to extract and interpret all requirements.

• Communication: Excellent written and verbal communication skills to interact with cross-functional teams across the company.

• Problem-Solving: Identify gaps or conflicts in customer requirements and tenaciously seek resolution. Strong critical-thinking skills.

• Organization: Ability to create or utilize existing structures for organizing and relating information to project goals and deliverables.

• Adaptable to Delivery Methods: Ability to operate in waterfall, agile, and hybrid environments.

Qualifications:

• Education: Bachelor’s degree in related field preferred

• Experience: 4 years of experience serving as primary BA on requirements-driven projects. Extensive experience analyzing contracts for business and technical requirements. Prior experience in Medicaid financial management services is a benefit.

• Certification: Certified Business Analyst Professional (CBAP) preferred. May substitute certification for applicable experience.

Compensation Range: $50,000-$60,000

Working Conditions:

• Remote

• Up to 10% Travel

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!