What are the responsibilities and job description for the Practice Manager position at Public Health Management Corporation?
PHMC serves as both a direct service provider to individuals, families, and communities across the region and an intermediary agent, managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.
Reports To: Deputy Managing Director of Health Services
Affiliation: Health Services/Specialized Health Services
Location: Health Connection Health Center
JOB SUMMARY:
The Practice Manager, in collaboration with SHS leadership, will provide strategic, operational leadership, supervision, and direction for all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the assigned PHMC practice(s). The Practice Manager is expected to develop and maintain a close working relationship with the key stakeholders at each entity. The PM will contribute to the overall strategic plan, operational priorities, and financial benchmarks/P&L for each practice.
Complexity Factors (may likely involve some of the following factors of practice complexity): multiple practice locations, coordination of inpatient services, coordination of care across several PHMC departments/entities, academic involvement (research initiatives, resident program), special clinical programs and initiatives, management of external partnerships/collaborations.
Responsibilities:
Fiscal Responsibilities: Accountable, along with the SHS leadership, for the financial performance of the practice(s).
Education: A Bachelor's degree is preferred; Candidates without a degree or college coursework may be considered based on additional relevant experience.
EXPERIENCE :
Minimum Experience:
Reports To: Deputy Managing Director of Health Services
Affiliation: Health Services/Specialized Health Services
Location: Health Connection Health Center
JOB SUMMARY:
The Practice Manager, in collaboration with SHS leadership, will provide strategic, operational leadership, supervision, and direction for all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the assigned PHMC practice(s). The Practice Manager is expected to develop and maintain a close working relationship with the key stakeholders at each entity. The PM will contribute to the overall strategic plan, operational priorities, and financial benchmarks/P&L for each practice.
Complexity Factors (may likely involve some of the following factors of practice complexity): multiple practice locations, coordination of inpatient services, coordination of care across several PHMC departments/entities, academic involvement (research initiatives, resident program), special clinical programs and initiatives, management of external partnerships/collaborations.
Responsibilities:
Fiscal Responsibilities: Accountable, along with the SHS leadership, for the financial performance of the practice(s).
- Participates in developing the practice(s) budget; monitors and manages monthly financial data; and develops meaningful tools to assist in understanding how the practice is performing.
- Monitors monthly statistical reports and practice trends and develops action plans accordingly. Works with the Managing Director (MD) and designee to develop cost-effective staffing models and office operations.
- Directs the internal practice operations; creates benchmarks; tracks and reports progress; researches process improvements/efficiencies; recommends and implements changes that the practice delivers the highest quality of care.
- Review patient care quality data and develop action plans as necessary.
- Reviews practice risk assessment regularly
- Ensures the patient satisfaction scores related to the practice demonstrate continuous improvement.
- Monitors the team's continuing clinical education.
- Assures the practice's compliance with federal, state, and safety regulations.
- Supports the MD and clinical leadership in producing plans for improving quality and patient safety.
- Creates a positive and productive work environment to attract and retain staff, providers, and patients.
- Ensure that practice employees are of the appropriate number and mix of competencies, skill levels, educational and experiential backgrounds, and other qualifications.
- Organizes and implements orientation and training programs for all new staff and providers under the guidance of the MD. Works with staff supervisors, MD, and HR to address personnel issues.
- Strong interpersonal skills and the ability to work effectively with providers, support staff, and administration.
- Knowledgeable in medical terminology; understanding of health insurance processes, including government/payer regulations; and excellent knowledge of health center operations, including front and back processes.
- Excellent written and verbal communication skills.
- Excellent problem-solving skills.
- Effective time management skills with the ability to meet deadlines.
- Ability to prioritize and organize work daily.
- Ability to handle stressful situations.
- Intermediate to advanced computer skills, including Microsoft Office (Word, Excel, Outlook) and Allscripts Electronic Health Record/Practice Manager.
- Knowledge of Joint Commission and National Committee for Quality Assurance (NCQA) Accreditation.
- Knowledge of continuous quality improvement and quality assurance in a healthcare setting.
Education: A Bachelor's degree is preferred; Candidates without a degree or college coursework may be considered based on additional relevant experience.
EXPERIENCE :
Minimum Experience:
- A minimum of four years of experience directly supervising non-exempt staff and leading teams is required.
- Prior leadership experience in a medical office setting or comparable professional environment required.