What are the responsibilities and job description for the Part-Time Operations Coordinator - Food and Wellness Network position at Public Health Management Corporation?
SUBSIDIARY: Turning Points for Children (TPFC)
PROGRAM: Food and Wellness Network (FAWN)
ROLE TYPE: Part-Time
JOB OVERVIEW:
The Operations Coordinator for the Food and Wellness Network (FAWN) at Turning Points for Children handles purchasing and storage of food and supplies; handles requests for service; greets clients during program hours, collects intake information; manages data; assembles packages for families; generates required reports; and provides additional support and data on an as-needed basis. The FAWN Operations Coordinator acts as the on-site task manager for all volunteers while at the pantry. This position reports to the FAWN Program Director.
RESPONSIBILITIES:
Food Distribution
This position requires frequent standing/walking; lifting/carrying; pushing/pulling; bending/stooping; using arm, leg, and back muscles for extended periods; and unloading vehicles.
EDUCATION:
Bachelor’s degree required
EXPERIENCE:
Minimum of 2 years of experience related to hunger relief, food services, or social services
PAY GRADE: 14
PHMC is an Equal Opportunity and E-Verify Employer.
PROGRAM: Food and Wellness Network (FAWN)
ROLE TYPE: Part-Time
JOB OVERVIEW:
The Operations Coordinator for the Food and Wellness Network (FAWN) at Turning Points for Children handles purchasing and storage of food and supplies; handles requests for service; greets clients during program hours, collects intake information; manages data; assembles packages for families; generates required reports; and provides additional support and data on an as-needed basis. The FAWN Operations Coordinator acts as the on-site task manager for all volunteers while at the pantry. This position reports to the FAWN Program Director.
RESPONSIBILITIES:
Food Distribution
- Manages on-site operations for FAWN pantries and liaises with site contacts when relevant
- Orders food weekly, accepts deliveries, and assists with restocking supplies, including the breakdown of large volume purchases
- Coordinates the packing of bags for other Turning Points programs and partners
- Assists with calls to FAWN inquiring about the program; collects intake data, including name, number of family members, need, etc.; determines eligibility; schedules pantry appointments
- Greets clients during distribution hours and ensures that all clients have completed intake prior to receiving pantry resources, if relevant
- Collects and records data for FAWN (e.g., food purchased; donations received; households served; food distributed; etc.)
- Participates in arranging deliveries of in-kind donations to FAWN, sorting donations, and arranging the distribution of donations to FAWN clients as appropriate
- Coordinates logistics for pop-up pantries when relevant
- Recruits a volunteer base to support pantry operations, including unloading and storing food donations, stocking pantry shelves, and staffing the pantry during open hours
- Monitors, coordinates, and manages volunteers at FAWN pantries, including facilitating meetings and trainings
- Orients new volunteers to all TPFC and FAWN pantry policies, procedures, and expectations
- Develops social media content and communication material for FAWN
- Supports partnerships with institutions, organizations, and programs that can provide resources and tools to FAWN clients based on their needs
- Support the Case Management program where needed
- Attends mandatory training programs provided by Philabundance
- Reports any problems/risk management issues to the FAWN Program Director
- Participates in staff meetings, team meetings, and supervisory meetings as scheduled
- Participates in the quality improvement process and training activities
- Maintains coherence with Turning Points for Children’s vision, mission, and goals
- Maintains the highest ethical standards in organizational operations and individual professional conduct
- Performs other duties and projects as assigned by supervisor or executive management
- Good interpersonal skills
- Comfortable working in a fast-paced environment
- Good organizational and problem-solving skills
- Comfortable with conflict management and having difficult conversations
- Maintains professionalism by establishing relationships that are ethical, client-oriented, and not self-interested
- Skills in typing, basic computer operations, and Microsoft applications (e.g., PowerPoint, Excel, etc.)
- Comfortable working with numbers
- Completes paperwork and other responsibilities in a timely and accurate manner; maintains an organized work environment
- Able to improve processes and systems while facilitating input and suggestions from others; finds the best approach to get the work done
- Culturally sensitive to the needs and diversities of multicultural communities
- Able to meet the physical requirements of the position (managing food loading, storing food, and preparing food bags)
This position requires frequent standing/walking; lifting/carrying; pushing/pulling; bending/stooping; using arm, leg, and back muscles for extended periods; and unloading vehicles.
EDUCATION:
Bachelor’s degree required
EXPERIENCE:
Minimum of 2 years of experience related to hunger relief, food services, or social services
PAY GRADE: 14
PHMC is an Equal Opportunity and E-Verify Employer.