What are the responsibilities and job description for the Customer Account Rep position at PTS Corp?
Job Title: Customer Account Representative
Department: Customer Success
Location: Liberty Drive Facility, Bloomington, IN
Reports To: TBD
FLSA: Full time/Non-exempt Salary: $45,000 - $47,500 annually
POSITION PURPOSE
Customer Support Representative plans, organizes, and coordinates with a broader team engaged in providing a variety of customer service duties. These duties include e-commerce support and operational support functions for a division or major program. The position provides phone and email support and other related duties as assigned. This position has potential growth opportunities.
REQUIREMENTS
Job Qualifications
- Experience in Customer Service or Customer facing role required.
- Associates Degree preferred.
- Proven ability to multi-task and handle dynamic situations.
- Proven ability to work with cross-functional teams and varying personalities.
- Effective verbal and written communication skills, including proficiency with typing.
- Must possess strong organizational skills and be detail oriented.
- Proficient in Microsoft applications (Word, Excel, Power Point. Project, etc.).
- Proven ability to define issues, analyze problems, and evaluate alternatives.
- Capacity to make sound, reliable, and independent conclusions and recommendations.
- Exhibits confidence and assertiveness along with humility and grace.
- Experience maintaining polite and professional demeanor in the face of adversity.
- Should be adaptive to change and readily able to contribute new ideas.
DUTIES (included, but not limited to)
- Communicate with customers via email and phone to provide timely, accurate, and professional responses in an efficient and effective manner.
- Responsible for appropriate and competent planning, coordination and completion of a certain volume and variety of activities to ensure that objectives are met to provide the best possible customer experience.
- Participates in developing, implementing, and evaluating company programs, systems, and procedures to achieve goals and maintain performance metrics consistent with quality and service expectations
- Serve as liaison with other departments and divisions to accomplish smooth administrative operations on behalf of their division/program.
- Provides day-to-day inputs to leadership to ensure a high performance, customer service- oriented work environment which supports achieving objectives and service expectations.
- Participates in programs and activities that promote a positive company culture.
- Performs and/or coordinates the completion of special projects as assigned.
PHYSICAL REQUIREMENTS
-
- Ability to see, speak, hear, write, and understand English.
- Ability to read and analyze data and other written information.
- Sustained attention to detail and reliance on good hand-to-eye coordination.
- Desk-based position with heavy emphasis on viewing computer monitor, typing on a standard keyboard, using a mouse, and speaking/listening via headset.
Work Hours
-
- 8:00 a.m. – 5:00 p.m. core hours with additional hours as necessary to meet production demands.
This job description is not a contract, express or implied, guaranteeing employment for any specific duration.
**We are not able to sponsor visas for this role at this time**
DISCLAIMER: The above information is intended to describe the general nature of this position and is not to be considered a complete statement of all duties, responsibilities, and requirements.
Qualifications:
REQUIREMENTS
Job Qualifications
- Experience in Customer Service or Customer facing role required.
- Associates Degree preferred.
- Proven ability to multi-task and handle dynamic situations.
- Proven ability to work with cross-functional teams and varying personalities.
- Effective verbal and written communication skills, including proficiency with typing.
- Must possess strong organizational skills and be detail oriented.
- Proficient in Microsoft applications (Word, Excel, Power Point. Project, etc.).
- Proven ability to define issues, analyze problems, and evaluate alternatives.
- Capacity to make sound, reliable, and independent conclusions and recommendations.
- Exhibits confidence and assertiveness along with humility and grace.
- Experience maintaining polite and professional demeanor in the face of adversity.
- Should be adaptive to change and readily able to contribute new ideas.
DUTIES (included, but not limited to)
· Communicate with customers via email and phone to provide timely, accurate, and professional responses in an efficient and effective manner.
· Responsible for appropriate and competent planning, coordination and completion of a certain volume and variety of activities to ensure that objectives are met to provide the best possible customer experience.
· Participates in developing, implementing, and evaluating company programs, systems, and procedures to achieve goals and maintain performance metrics consistent with quality and service expectations
· Serve as liaison with other departments and divisions to accomplish smooth administrative operations on behalf of their division/program.
· Provides day-to-day inputs to leadership to ensure a high performance, customer service-oriented work environment which supports achieving objectives and service expectations.
· Participates in programs and activities that promote a positive company culture.
· Performs and/or coordinates the completion of special projects as assigned.
PHYSICAL REQUIREMENTS
- Ability to see, speak, hear, write, and understand English.
- Ability to read and analyze data and other written information.
- Sustained attention to detail and reliance on good hand-to-eye coordination.
- Desk-based position with heavy emphasis on viewing computer monitor, typing on a standard keyboard, using a mouse, and speaking/listening via headset.
Work Hours
-
- 8:00 a.m. – 5:00 p.m. core hours with additional hours as necessary to meet production demands.
This job description is not a contract, express or implied, guaranteeing employment for any specific duration.
**We are not able to sponsor visas for this role at this time**
DISCLAIMER: The above information is intended to describe the general nature of this
position and is not to be considered a complete statement of all duties, responsibilities,
and requirements.
Salary : $45,000 - $47,500