What are the responsibilities and job description for the CEREB Room-Enterprise Operations Monitor position at PTS Advance?
CEREB-ROOM | Enterprise Operations Monitor
Position Type: Contractor
Schedule: 30 hours/week | Rotating shifts supporting 24/7 operations
Position Overview
Seeking reliable, detail-oriented contractors to support 24/7 enterprise monitoring operations within the CEREB-ROOM. This entry-level opportunity focuses on monitoring operational dashboards, identifying significant events, communicating updates, and ensuring issues are directed to the appropriate teams for resolution.
Training will be provided on monitoring systems, escalation procedures, and communication protocols.
Key Responsibilities
- Monitor operational dashboards, system alerts, and business-critical conditions.
- Identify & Correlate related events and assess potential operational or business impacts.
- Communicate updates, document activities, and maintain accurate shift logs and reports.
- Coordinate incident notifications, issue escalations, and status tracking with internal teams.
- Follow established procedures to support enterprise monitoring and response activities.
Qualifications
- Entry-level candidates encouraged to apply; 0-2 years of experience preferred.
- Strong verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Comfortable working with computers, dashboards, and Microsoft Office applications.
- Ability to recognize unusual conditions and follow escalation procedures.
- Dependable and self-motivated with the ability to work independently.
- Exposure to IT environments, technical operations, or industrial operations is a plus, but not required.
Schedule Requirements
- Approximately 30 hours per week.
- Rotating schedules supporting 24/7 operations.
- Must be available for shifts that may include:
- Days
- Nights
- Weekends
- Holidays
- Flexibility to assist with planned and unplanned coverage needs.
Ideal Candidate
Seeking individuals who are:
- Reliable and dependable
- Comfortable with technology and computer-based monitoring tools
- Detail-oriented and organized
- Strong communicators
- Able to remain focused in a monitoring environment
- Eager to learn and grow in a technical operations setting