Workstation Support/Field Support/PC Tech / Desktop Admin

Position: LAN Administrator
Location: Richmond, Virginia
Duration: Contract
Job ID: 173296

Job Overview:

We are seeking a skilled LAN Administrator to join our team in Richmond, Virginia. The ideal candidate will have a strong background in desktop support and administration, with the ability to troubleshoot and resolve technical issues efficiently. This role requires a local candidate within 50 miles of Richmond, as there are no remote options available. The position includes an on-call rotation and requires a proactive individual with excellent customer service skills.

Responsibilities:

• Provide desktop support and administration, including troubleshooting and resolving imaging issues for PCs, laptops, tough books, and tablets.
• Configure and test client workstations to utilize VPN access with secure token identification.
• Install and configure software, hardware, and operating systems, including Windows 11 and Office365 products (Outlook, Teams, OneDrive).
• Diagnose and troubleshoot computer issues, including imaging via SCCM and handling large volumes of imaging requests.
• Support cell phones, iPads, HP printers, and OCE plotters as needed.
• Establish internet accessibility, TCP/IP addresses, and internal/external email accounts.
• Support various connectivity requirements, including Ethernet and TCP/IP.
• Provide excellent customer service by addressing issues promptly and keeping clients informed.
• Collaborate with team members and manage workload by prioritizing tasks effectively.
  

• Minimum of 3 years of experience as a Desktop Technician/Administrator.
• Proficiency in Windows 11, Office365 products, and imaging via SCCM.
• Experience configuring and testing VPN access with secure token identification.
• Strong customer service skills and ability to communicate effectively with clients.
• Excellent problem-solving and critical thinking skills.
• High School Diploma or Equivalency (required).
• Preference for candidates with experience as a LAN Administrator in a regulated industry.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $XXX - $XXX

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at 1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com