Operations Analyst I

Position: Operations Analyst 

Location: Atlanta, Georgia/Chicago, IL

Duration: 7 Months

Job ID: 168546



Job Overview:

The Onboarding Operations team is dedicated to delivering seamless and impactful onboarding enablement events from start to finish. This role focuses on standardizing and centralizing the end-to-end registration, enrollment, and attendance tracking processes. The successful candidate will play a key role in high-impact programs and experiences while streamlining manual processes and eliminating inefficiencies. This position requires a proactive individual who thrives in a fast-paced, dynamic environment and is passionate about creating exceptional onboarding experiences.



Responsibilities:

• Perform complex and time-sensitive registration processes for onboarding programs, including scheduling training dates, organizing logistics, and managing inquiries from employees via email and Slack.


• Create and assign all enablement events and courses to respective cohorts.


• Manage communications to virtual and remote employees using tools like Marketing Cloud and Slack.


• Oversee collateral and calendaring documents to ensure smooth operations.


• Identify and resolve inefficiencies in manual processes by leveraging technology platforms.


• Communicate task statuses to project leads and team members, coordinating work across teams and influencing stakeholders.


• Deliver high-quality work by managing time effectively, executing undefined processes, and completing ad hoc tasks as needed.


• Support daily operations, including setting up training spaces, managing AV/tech issues, and providing concierge-level service to new hires.

• Proficiency in spreadsheet tools such as Excel or Google Sheets, including data entry, formatting, vlookups, and pivot tables.


• Strong written and verbal communication skills, with the ability to present information clearly.


• Systematic approach to problem-solving and strong organizational skills.


• Experience in program/project management or coordination is a plus.


• Ability to work independently and multitask effectively.


• Curiosity to learn and apply new technologies and systematic approaches.


• Experience with dashboards and reporting tools in a business or academic environment is highly preferred.


• Ability to lift up to 40 lbs as needed.

• Passion: Passionate about Customer Success.


• Beginner’s Mind: Open to learning and approaches tasks with curiosity.


• Leadership: Self-aware, strategic thinker with strong relationship-building skills.


• Communicator: Clear and confident in both written and verbal communication.


• Team Player: Collaborative and enjoys working with others.


• Urgency: Ability to move quickly and deliver results.


• Ohana: Embodies a team-oriented and generous spirit.


• Trust: Demonstrates integrity, transparency, and reliability.


• Adaptable: Thrives in environments with high levels of uncertainty and change.


• Community Champion: Actively contributes to internal initiatives and knowledge sharing.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.


• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.


• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $30- $32/hr W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at 1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com