Disaster recovery Analyst

Job Description:

General Purpose of Position:

• The Sr. Analyst – Technology Recovery Services provides subject matter expertise and direction on complex IT disaster recovery projects/initiatives and supports IT disaster recovery technical planning, coordination and service maturity working across IT, business resilience, risk management, regulatory and compliance.

Summary of Essential Functions:

• Govern disaster recovery plans and procedures for critical business applications and infrastructure.
• Create, update, and publish disaster recovery related policies, procedures, and guidelines.
• Ensure annual updates and validations of DR policies and procedures to maintain readiness and resilience.
• Maintain upto-date knowledge of disaster recovery and business continuity best practices.
• Perform regular disaster recovery testing, including simulation exercises, incident response simulations, tabletop exercises, and actual failover drills to validate procedures and identify improvements.
• Train staff and educate employees on disaster recovery processes, their roles during incidents, and adherence to disaster recovery policies.
• Coordinates Technology Response to Natural Disasters and Aircraft Accidents

Qualifications:

• Strong knowledge of Air vault and ransomware recovery technologies
• Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with Technology counterparts, business partners, and external groups
• Proficiency in handling operational issues effectively and understanding escalation, communication, and crisis management
• Demonstrated call control and situation management skills under fast paced, highly dynamic situations
• Knowledge of basic IT and Airline Ecosystems
• Understand SLA’s, engagement process and urgency needed to engage teams during critical situations
• Ability to understand and explain interconnected application functionality in a complex environment and share knowledge with peers
• Skilled in a Customer centric attitude and the ability to focus on providing best-in-class service for customers and stakeholders
• Ability to execute with a high level of operational urgency with an ability to maintain calm, and work closely with a team and stakeholders during a critical situation while using project management skills
• Ability to present to C Level executives with outstanding communication skills
• Ability to lead a large group up to 200 people including support, development, leaders and executives on a single call
• Ability to effectively triage – be able to detect and determine symptom vs cause and capture key data from various sources, systems and people
• Knowledge of business strategies and priorities
• Excellent communication and stakeholder engagement skills.

Required:

• 3 plus years of similar or related experience in such fields as Disaster Recovery, Business Continuity and Enterprise Operational Resilience.
• Working knowledge of Disaster Recovery professional practices, including Business Impact Analysis, disaster recovery plan (DRP), redundancy and failover mechanisms DR related regulatory requirement, and Business Continuity Plan exercises and audits.
• Ability to motivate, influence, and train others.
• Strong analytical skills and problem-solving skills using data analysis tools including Alteryx and Tableau.
• Ability to communicate technical and operational issues clearly to both technical and nontechnical audiences.