Datacenter Technician

We are seeking an experienced On-Site Service Engineer to provide hands-on support for enterprise data center and server environments. This customer-facing role focuses on maintaining system uptime, troubleshooting hardware issues, and delivering exceptional on-site technical support. Experience with AI infrastructure is a plus, but strong server and data center experience is the primary requirement.

Responsibilities

• Provide on-site support for enterprise server and data center environments.
• Perform server installations, hardware upgrades, replacements, and repairs.
• Troubleshoot hardware, firmware, and operating system issues.
• Replace and configure server components, including CPUs, memory, power supplies, GPUs, and complete server systems.
• Perform preventive maintenance and respond to hardware failures to minimize downtime.
• Follow established support procedures and escalation processes.
• Document all service activities and technical findings accurately.
• Collaborate with customers and internal support teams to resolve issues efficiently.
• Participate in on-call rotations and provide after-hours support as needed.

Required Qualifications

• 3 years of experience in data center, field service, or enterprise server support.
• Hands-on experience with server hardware installation, maintenance, and troubleshooting.
• Experience performing server builds, swaps, deployments, and component replacements.
• Familiarity with Linux operating systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently in a fast-paced, mission-critical environment.
• Ability to lift up to 50 lbs and perform physical data center tasks.
• Associate's or Bachelor's degree in IT or equivalent experience.

Preferred Qualifications

• Experience supporting Dell enterprise servers or similar hardware platforms.
• Experience with liquid/water-cooled servers.
• PC building or hardware assembly experience.
• Vendor certifications (Dell, CompTIA, or similar).
• Experience supporting AI or high-performance computing environments.

Additional Requirements

• Must reside within commuting distance of the work site.
• Willingness to work flexible schedules, including shift work and on-call support.
• Must be authorized to work in the U.S. or Canada for the duration of the assignment.
• Ability to obtain or hold a security clearance if required.

This is an excellent opportunity for a hands-on infrastructure professional who enjoys solving complex hardware issues, working directly with customers, and supporting mission-critical data center operations.