What are the responsibilities and job description for the Customer Service Specialist position at PTR Global?
Job Title: Customer Service Representative (Spanish)
Locations: Tempe, AZ
Work Schedule: Hybrid: 3 Days Onsite (Tuesday to Thursday)
First Month Training: 5 Days Onsite
Duration: 6 Months Contract (Possible Extension/Conversion)
Job ID: 177412
Pay Range: $22 - $25
Job Summary
Client is seeking Customer Service professionals to support a pilot program focused on customer outreach, lead triage, referral management, and sales support activities. The role involves handling inbound/outbound calls, confirming customer needs, routing qualified leads, scheduling callbacks, maintaining detailed notes, and supporting customers throughout the onboarding and documentation process.
Key Responsibilities
- Handle inbound and outbound customer calls
- Contact customers to confirm business needs
- Route qualified leads to sales consultants
- Track contact attempts and maintain pipeline updates
- Schedule customer callbacks and follow-ups
- Maintain accurate referral notes and documentation
- Support underwriting, contract validation, and customer onboarding
- Participate in weekly feedback and process improvement sessions
- Support Spanish-speaking customers when required
Required Qualifications
- 6 months of experience in:
- Customer Service, Financial Services, Contact Center Operations
- Strong communication and organizational skills
- Ability to work in a fast-paced environment
- Strong attention to detail and multitasking ability
Preferred Skills
- Bilingual Spanish (Preferred)
- Customer support and call handling
- Pipeline and referral management
- Sales support experience
- Documentation and follow-up coordination
Pay Range: $22 - $25
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
Salary : $22 - $25