What are the responsibilities and job description for the Customer Service Representative (Temporary) position at PT United LLC?
About PT United
PT United supplies physical therapy clinics with the equipment and supplies they rely on every day. We work directly with manufacturers to get the right products to clinics quickly and accurately, and our Operations team keeps every order moving. Please review our website and services at www.ptunited.com
The Role
We're hiring a temporary Customer Service Representative to be a friendly, reliable point of contact for our clinic customers. You'll answer questions by phone, email, and chat, help customers add products to orders, keep them updated on order status, and handle some e-fulfillment activities, including order management.
You'll start with four weeks of paid training beginning December 1, 2026, then take over day-to-day customer support from January through March 31, 2027. A completion bonus of $1000 will be paid at the end of employment. As well as paid holidays (in the form of 8 hours each) Christmas Day and New Years Day.
What You'll Do
- Support customers by phone, email, and live chat with product and order questions
- Share order status updates, including tracking and backorder follow-ups
- Place orders received by email and phone
- Handle questions and complaints calmly, and escalate to the right team member when needed
- Contact vendors for product ETAs and order status
- Route calls and inquiries to the right department
- Handle basic order fulfillment (single-vendor and Amazon orders)
- Help the team with other projects as needed
About You
- At least 1-2 years of customer service experience
- Order management experience preferred
- Comfortable navigating software and applications on a desktop computer
- Clear, friendly communication and strong listening skills
- A calm, professional approach when resolving problems
- Strong organization, time management, and attention to detail
- Reliable follow-through, so nothing slips through the cracks
Details
- Pay: $23/hour, plus a $1,000 completion bonus for finishing the full assignment
- Duration: Temporary, December 1, 2026 – March 31, 2027
- Schedule: Monday–Friday, 32-40 hours per week within our 8:00am–6:00pm operating hours. No weekends.
- Training: First four weeks, paid
- Benefits: Temporary position. Not eligible for PT United company benefit plans.
- Location: In-office, Nashua, NH 03063
PT United is an equal opportunity employer. This is a fixed-term position with a scheduled end date of March 31, 2027.
To Be Considered
Please include a brief summary introducing yourself, include what you know about PT United, and explain why your experience, work style, and sense of ownership make you a strong fit for our team.
Pay: $23.00 per hour
Expected hours: 32.0 – 40.0 per week
Benefits:
- Paid time off
Application Question(s):
- PT United is unable to consider applicants who do not provide an answer: Please include a brief summary introducing yourself, include what you know about PT United, and explain why your experience, work style, and sense of ownership make you a strong fit for our team.
- Do you acknowledge this is a temporary, hourly, position starting December 1st, 2026 and ending March 31, 2027?
Experience:
- Customer support: 2 years (Required)
- Phone etiquette: 2 years (Required)
- Order management system: 1 year (Preferred)
Ability to Commute:
- Nashua, NH 03063 (Preferred)
Work Location: In person
Salary : $23